We are aware of the issue with the badge emails resending to everyone, we apologise for the inconvenience - learn more here.

Forum Discussion

Bdavi's avatar
Bdavi
Explorer | Level 4
5 months ago

Dropbox is installed on one user profile but other profiles get a pop-up to sign in to Dropbox

I'm on a Windows 10 PC that uses multiple Windows accounts (local accounts, it if matters).   The Dropbox installer doesn't give the usual choice between setting it up for "all users"  or "curren...
Desktop
Install
Setting up the apps
Windows
Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey Bdavi, thanks for reaching out to us.

 

Would you mind sending us a screenshot of one of those pop-ups?

 

Does the Dropbox app work/sync as normal on the one user's profile?

 

Let me know.

Bdavi's avatar
Bdavi
Explorer | Level 4
5 months ago

Hi Hannah,

Dropbox is syncing and working normally for the one user who needs it.

Here's a screenshot of what the other users see every time they log in to Windows.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Thanks for the screenshot, Bdavi!

     

    If the users that are not using the Dropbox app, check their system tray (even the hidden icons), do they see a small Dropbox icon?

    • Bdavi's avatar
      Bdavi
      Explorer | Level 4
      5 months ago

      Sorry for the delay. Yes, the non-Dropbox users do have the icon in their tray. Hovering over the icon gives the message "Waiting to be linked to a Dropbox account." Clicking the icon brings up a screen with "Welcome to Dropbox. Please sign in to continue."

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        5 months ago

        Thanks for that, Bdavi.

         

        So, if they click on the Dropbox icon I mentioned, do they see a gear icon at the top right?

         

        And if they click on the gear icon, do they see a "preferences" option?

         

        If they do, ask them to uncheck the "Start Dropbox on system startup" setting in the "general" tab of the preferences and let me know how that goes, if it affects the user that's actually using Dropbox, etc.

         

        Thanks!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!