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Dropbox install, can't receive code to install the app.

Dropbox install, can't receive code to install the app.

Holger23
New member | Level 2
‎06-24-2023 04:50 AM

Hi, in order to install dropbox app on my MacBook, dropbox send a PIN code to my email adress. After 30 minutes haven't received the PIN code .

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Megan
Dropbox Staff
‎06-26-2023 04:31 AM

Hi @Holger23, happy Monday! 

 

Just to clarify, if you try to access your account online, using the web you don't have any issues, right? 

 

Have you also checked your spam/junk folder in your emails, to see if the email of the code is there? 

 

Keep me posted! 

Megan
Community Moderator @ Dropbox
dropbox.com/support


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