Issue on windows app login

[newmember]

I have been unable to log in to Windows apps since yesterday. Whenever I try to log in, I receive an error message stating, There was a problem completing this request. I attempted to log in using various PCs, including a new one, but encountered the same error. I even tried using a different Dropbox account, but the issue persisted. It appears that there is a problem on Dropbox's end. I can still log in through any browser without any difficulties. Please someone help me..

 Screenshot : link removed

[Mark]

Can you sign in on website?

[newmember]

Yes.

[Thangnguyen0305]

Hi. I reinstalled my windows then i must reinstalled dropbox app. So i don't received a verify email to get a code. I try to resend but nothing more. What can i do now?

[Megan]

Hi @newmember, let's jump right into this! 

Since you can access your account online, could you check your Security page, and let me know how many active devices you have? 

Is it possible that you're on a Basic account, and that you've exceeded the limit of 3 devices? 

Keep me posted, and we'll take it from there! 

[Megan]

Hey @Thangnguyen0305, let's jump right into this! 

If you try to access your account online, are you able to do so? As for the code, have you also checked your junk/spam folder, for any emails there? 

Keep me posted!