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Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
2 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Desktop
Windows
BenDBX's avatar
BenDBX
Icon for Community Manager rankCommunity Manager

Hi Everybody,

 

Thank you for reporting this. I've notified our Engineering team who is currently investigating. We'll post an update here when we have more information to share.

 

Thanks,

ben

mrconnor's avatar
mrconnor
Explorer | Level 4
5 months ago

Hi,

Hi

 

We're  issues on all our PCs and dropbox. A mixture of windows 10 & 11.

 

On boot Dropbox and Explorer work fine. Once you start working/syncing files issues start:

 

1 - Explorer slow. Right click on a file/folder takes ages to load menu, and sometimes dropbox menu items dont appear. Means you cant create links dropbox links to files.

2 - Explorer icons - Dropbox ticks/cloud icons dissappear from files/folders as though Dropbox isnt running

3 - Dropbox - desktop app shows Dropbox 'syncing' a random file as though its stuck. Doesnt show recent files that have been uploaded to make you think the app isnt working, but on the web browser files are up to date

4 - Restart and everything works again, but once Dropbox has synced a few new files it all breaks again.

 

Dropbox 202.4.5551

 

Thanks

  • Kuba2's avatar
    Kuba2
    Helpful | Level 5
    5 months ago

    Exactly the same 4 issues! And of course the same version.

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