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Forum Discussion

currentj's avatar
currentj
Helpful | Level 5
2 years ago

Dropbox freezes and crashes my file explorer.

Hello, I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer cr...
Desktop
desktop app
Windows OS
VEP's avatar
VEP
Explorer | Level 3

Okay I tired the advanced installation helped, thank you.

However, I'm having the same issue when opening a Word Document.

The other files seems to open fine.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi VEP, does this occur when the Dropbox desktop application is running on the machine?

  • VEP's avatar
    VEP
    Explorer | Level 3
    2 years ago

    Hi Jay , yes it happens when I go into the dropbox app to open the Word document.  

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    What about when the app is closed, VEP? Are you seeing the same behavior?

  • VEP's avatar
    VEP
    Explorer | Level 3
    2 years ago
    Hi Hanna, no it does not happen when the app is closed. Only when using the Dropbox app.
  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Sorry, could you clarify what you mean when you say 'when using the Dropbox app'? Are you trying to open the Word file through the Dropbox desktop application?

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