Dropbox freezes and crashes my file explorer.

[currentj]

Hello,

I am having trouble with dropbox working through my Windows file explorer.  For some reason, within the last week every time I try to navigate to one of my dropbox files the file explorer crashes and I have to force close the program.  I can open files from the specific application.  For instance, if I open Word and then open a file from word it will open, but if I try to open the same file from the windows file explorer it freezes.  I have tried to uninstall and reinstall.  Any other suggestions/solutions?

[DragonFull]

I also have a similar problem, the application closes itself when the file is pressed and when it is rotated. No message pops up in Windows exlpoater, I have also done a computer reset and uninstalled individual applications.

[Rei3e]

I'm also experiencing random crashes no matter what browser I am using

[Jay]

HI @Rei3e, are you only getting this issue in the browser, or in File Explorer on Windows?

[VEP]

I'm using Windows 10 Pro. No I was not aware of using advanced reinstallation.

I will try it and let you know if it works.

[Hannah]

Thanks, @VEP! 

We'll wait for your update.

Happy Monday!

[VEP]

Okay I tired the advanced installation helped, thank you.

However, I'm having the same issue when opening a Word Document.

The other files seems to open fine.

[Jay]

Hi @VEP, does this occur when the Dropbox desktop application is running on the machine?

[VEP]

Hi @Jay , yes it happens when I go into the dropbox app to open the Word document.  

[Hannah]

What about when the app is closed, @VEP? Are you seeing the same behavior?

[VEP]

Hi @Hanna, no it does not happen when the app is closed. Only when using the Dropbox app.