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Grokitas's avatar
Grokitas
Explorer | Level 3
2 years ago

Dropbox for MacOS is now ready

I've got Dropbox installed on an M1 MacBook. After upgrading to Ventura 13.0 it brings up a notification. If I click on "Get started" and go through all the steps in the process it appears to work, b...
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Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hi mw-blb  & Dai222, can I send you both an email, in order for us to have a closer look into this? 

Dai222's avatar
Dai222
Explorer | Level 4
2 years ago

Megan I have no idea why or how, however the notification has disappeared.   Thank you for your time.

  • JV04's avatar
    JV04
    Explorer | Level 4
    2 years ago

    Hi Megan,

    Yes, rebooted multiple times. Also uninstalled and reinstalled the app many times and unlinked and relinked my account multiple times. I have tried every suggestion I could find online multiple times.

    I have been using dropbox for many years on my old intel mac book pro with no issues. This is happening since I got my new M1 max MBP last month. I have followed the update instructions at least 10 times, but the update never finishes and the Dropbox is still in Favourites and not in Locations and the message Update dropbox to use it on the latest OSX is still there.

    Regards,

    Jan

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for letting us know, Dai222!

     

    I'm happy to see that this is resolved, but if you do come across any issues again, make sure to give us a shout.

     

    Have a great day!

  • Dai222's avatar
    Dai222
    Explorer | Level 4
    2 years ago

    Hannah Thank you.  Actually it came back again ....

     

  • JV04's avatar
    JV04
    Explorer | Level 4
    2 years ago

    Hi,

    I am having same issue with my Dropbox on Mac1. Has this been resolved in any way?

    Thanks J

     

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi JV04, welcome to our Community! 

     

    How long has this been happening on your end? It might sound trivial, but have you tried rebooting your device at all?

     

    Keep me posted, and we'll take it from there! 

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi JV04, can I then send you an email, in order for us to have a closer look into this? 

  • JV04's avatar
    JV04
    Explorer | Level 4
    2 years ago
    Yes, that would be great. Thank you.
  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi JV04! I just logged a ticket for you. 

     

    When you get the chance, please reply back to it and we’ll check this further.

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