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intelcorei7gaming's avatar
intelcorei7gaming
Explorer | Level 3
2 years ago

Dropbox driver not signed on windows 7

Hello,

when I try to sign into Dropbox on windows 7 I get driver error


can someone help me with this? thanks!

Desktop
desktop app
Error Messages
Install
Installing
Setting up the apps
Windows OS
  • DBoxTips's avatar
    DBoxTips
    8 months ago

    Hello,

     

    There is no issue with the Dropbox digital signature. That Windows warning message appears when trying to load drivers signed with a SHA-2 signature on older versions of Windows which only support SHA-1 signatures. Microsoft deprecated SHA-1 signatures in 2019. During the transition period from SHA-1 to SHA-2 Dropbox used to sign their driver with both SHA-1 and SHA-2 signatures, but now only sign with SHA-2.

     

    The good news is support for SHA-2 signatures can be added to Windows 7 SP1 by installing KB3033929. Doing that should fix the issue.

     

    Hope this helps,

    Andrew (DBoxTips)

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi intelcorei7gaming, thanks for bringing this to our attention.

     

    Are you running Windows 7 with SP1 installed on it?

     

    Could you try reinstalling the app, without uninstalling it first, using this link?

     

    This will help me to assist further!

    • dbForumUser's avatar
      dbForumUser
      Explorer | Level 3
      8 months ago

      I just got this message too almost a year later.   I didn't just sign in.  I wasn't even at my computer!     

       

      I stay signed in with my desktop app as me.  I am always signed in to my work's dropbox.com via Chrome.   No new signins or installations occurred.  Why would I get this popup box out of the blue?  

       

      Not comfortable reinstalling something that appears to be working fine in both contexts.

       

      Does the desktop version automatically update itself?  My  system icon tray says DBX at 194.4.6267   I typically shut off automatic updates when running on an older unsupported Windows for this reason.  My environment may be old, but it's stable and new stuff can easily cause havoc.

       

      Assuming this was an auto-update, did dropbox stop signing the driver?

       

      • DBoxTips's avatar
        DBoxTips
        Experienced | Level 11
        8 months ago

        Hello,

         

        There is no issue with the Dropbox digital signature. That Windows warning message appears when trying to load drivers signed with a SHA-2 signature on older versions of Windows which only support SHA-1 signatures. Microsoft deprecated SHA-1 signatures in 2019. During the transition period from SHA-1 to SHA-2 Dropbox used to sign their driver with both SHA-1 and SHA-2 signatures, but now only sign with SHA-2.

         

        The good news is support for SHA-2 signatures can be added to Windows 7 SP1 by installing KB3033929. Doing that should fix the issue.

         

        Hope this helps,

        Andrew (DBoxTips)

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