Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
I have the latest version of Dropbox 3.2.6. Its been about 3 days that dropbox wont work on one of my systems running Windows 7. It was working and syncing fine a few days ago. Now I try to check it in the task bar system tray and the icon is gone, not hidden. I check the windows start up services and dropbox is no where to be found. The task manager shows the process running but no change on memory usage for that application. I have tried uninstalling and installing and no change. In fact once its done installing it doesn't show me the steps that usually come after the installation is complete like choosing sync options, etc. I upgraded to pro user thinking that was gonna fix it but still no change. It is working fine on my laptop which has windows 8 but I need it to work on my desktop as well. I hope this gets resolved, I have been using this service for a couple of years but if this keeps on occurring I will be force to seek a better cloud storage service, and I dont want to do that.
Thank you for your time and hope to hear back from someone from the support team.
-Sebastian
Ticket number 5622006, agent Monica.
Thank you
Hey resistance,
Thank you very much for following-up here, truly appreciated.
We can see our agent has reached back out to you and requested more information. Can you please check your email inbox for their reply and let us know if you're unable to locate it?
Hope this gets resolved soon!
Kind regards,
JaneA
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
I have been struggling with this as well. Finally resolved!!!!!!!!!!! I had given up all together. Today I plugged my phone into my cpu to transfer photos manually. When I got done a Dropbox window opened up asking me to sign in. Once I did, the computer started syncing, and I am back to working just fine!
Same problem. Right-clicking on Dropbox and Running as Administrator worked for me.
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Problem persists. Thanks for trying Jane. Doesn't fix it for me. I have enjoyed DB, my renewal is up in a couple weeks and I am going to find another service if this problem is not resolved by then. Shame, I really liked it when it worked.
Jane
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so please give it a Like below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Best Answer' button to help others find it.
Still stuck? Ask me a question! (Questions asked in the community will likely receive an answer within 4 hours!)
Thanks for the reply. I am using Windows 7 pro. Everything worked worked fine, then it just didn't. When I click on DB in my program menue, I get the circle (waiting) icon for a breif second, then nothing. I have tried to run as admin, I have installed as admin. I have uninstalled/reinstalled many times, When I tried with the phne connected to the cpu, I got it back, temporarily. Then one day it was back, for a few hours. Gone again. I am stumped.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!