Dropbox desktop app logs out unexpectedly.

[dangvu2308]

Hi Dropbox team,

I would like ask about the Dropbox Desktop App. Recently the app usually got log out unexpectedly and then i have to sign in again. So the desktop app has to sync and index all the data again. Please let me know what is the reason and also the solution to avoid this issue in the future.

I am using windows server 2016 and the version of dropbox app is 209.4.3661

Thank you

[Megan]

Hi @dangvu2308, let's see what we can find about this together! 

Keep in mind that Windows Server operating systems aren't currently supported. Having said that, I'd like to help as much as I can. 

How often does this happen, and when did it start? 

Does the app simply log you out, or do you get any errors on your end? 

Keep me posted, and we'll take it from there!

[dangvu2308]

Hi Megan,

This likely to happen when the Dropbox app has a new version and it just simply log out. I know Dropbox desktop is not supporting Windows Server OS, but we cannot change to other OS due to the company policy. I would be much appricated if you can recommend any solutions. 

Thank you

[Megan]

Hey @dangvu2308, thanks for the info! 

Does this happen once after the app's newest update, or more? 

If you try to locally locate your Dropbox folders, and check its properties, how many files do you see there? 

[dangvu2308]

Hi Megan,

For now it only happens when the app has new version update. For the local folder, we have more than 80,000 files.