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Forum Discussion

Audax's avatar
Audax
Explorer | Level 3
12 months ago

Dropbox closes unexpectedly after updating to macOS Monterey

Hello, My Mac was updated to MacOS Monterey, and Dropbox does not open to synchronize my files. It starts, and after a few minutes, I get the message "Dropbox closed unexpectedly." I uninst...
Desktop
Error Messages
Mac
Sync
  • Megan's avatar
    Megan
    12 months ago

    Hi Audax, awesome, thanks for clarifying! 

     

    Would you mind following these steps, in order to perform an advanced re-install, please? 

Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff
12 months ago

Welcome aboard the Community, Audax!

 

If you happen to see the Dropbox icon in your menu bar at the moment, can you let me know what’s the app version of your Dropbox app? 

 

I’d also like a screenshot of the error message you mention, as well as the current location of your Dropbox folder. You can find the latter in your Dropbox app preferences > Sync tab (by clicking on the Dropbox icon, when it appears on your screen). 

 

I'll be here for any new updates.

  • Audax's avatar
    Audax
    Explorer | Level 3
    12 months ago

    I updated Dropbox to the last version as far as I

     

     

    know

    Attached are the two pictures I took

     

    • Audax's avatar
      Audax
      Explorer | Level 3
      12 months ago

      I just checked, the version I have is 189.4.8395

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        12 months ago

        Hi Audax, awesome, thanks for clarifying! 

         

        Would you mind following these steps, in order to perform an advanced re-install, please? 

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