cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
If you’ve changed your email address, now's the perfect time to update it on your Dropbox account and we’re here to help! Learn more here.

Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Dropbox client stuck "syncing" on 194.3.6258.

Dropbox client stuck "syncing" on 194.3.6258.

spitzanator
Explorer | Level 3

Hello! A recent version of the desktop client (v194.3.6258, which showed up on my system on February 27th) appears to have a bug in displaying sync status on Linux.

 

Where there is usually sync status is now a blank space in the menu:

Screenshot from 2024-03-02 14-29-04.png

 

And `dropbox.py status` returns an empty string, which I've never seen before:

```

$ dropbox.py status

 

$

```

 

Files appear to be syncing, so I think it's just the status that's amiss.

1 Accepted Solution

Accepted Solutions

Megan
Dropbox Staff

Hey @spitzanator, let's jump right into this! 

 

Could this be related to the fact that you're using a beta version of our app? 

 

194.3.6258 isn't our stable version, but 193.4.5594 is. You can follow these steps, in order to downgrade from our beta. And then you should be able to install our stable version.

 

Once this happens, let me know if you notice the same behavior. 

 

Thanks a bunch!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

View solution in original post

2 Replies 2

Megan
Dropbox Staff

Hey @spitzanator, let's jump right into this! 

 

Could this be related to the fact that you're using a beta version of our app? 

 

194.3.6258 isn't our stable version, but 193.4.5594 is. You can follow these steps, in order to downgrade from our beta. And then you should be able to install our stable version.

 

Once this happens, let me know if you notice the same behavior. 

 

Thanks a bunch!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

spitzanator
Explorer | Level 3

Thank you so much! I didn't realize I was in the beta program. I downgraded to 193.4.5594, and the status appears back to normal.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    spitzanator Explorer | Level 3
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?