Dropbox app won't install, it fails with an error.

[lukehanley]

Hi Folks,

Moved from work MacBook back to personal

Now dropbox will not install and I am getting an odd error - see screenshot below

Can't reach anyone to help either ... although that is suggested

Any thoughts?

Appreciated in advance, Luke

 

 

[lukehanley]

bn.BUILD_KEY: Dropbox
bn.VERSION: 205.4.5765
bn.constants.WINDOWS_SHELL_EXT_VERSION: 76
bn.is_frozen: True
machine_id: 8ce092f9-b86a-5590-b099-98aedb6e7acc
pid: 19896
ppid: 1
uid: 502
user_info: pwd.struct_passwd(pw_name='lukehanley', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Luke Hanley', pw_dir='/Users/lukehanley', pw_shell='/bin/zsh')
effective_user_info: pwd.struct_passwd(pw_name='lukehanley', pw_passwd='********', pw_uid=502, pw_gid=20, pw_gecos='Luke Hanley', pw_dir='/Users/lukehanley', pw_shell='/bin/zsh')
euid: 502
gid: 20
egid: 20
group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
effective_group_info: grp.struct_group(gr_name='staff', gr_passwd='*', gr_gid=20, gr_mem=['root'])
DYLD_LIBRARY_PATH: None
cwd: '/'
real_path='/'
mode=0o40755 uid=0 gid=0
parent mode=0o40755 uid=0 gid=0
HOME: '/Users/lukehanley'
appdata: '/Users/lukehanley/.dropbox/instance1'
real_path='/Users/lukehanley/.dropbox/instance1'
mode=0o40700 uid=502 gid=20
parent mode=0o40700 uid=502 gid=20
dropbox_path: '/Users/lukehanley/Library/CloudStorage/Dropbox'
real_path='/Users/lukehanley/Library/CloudStorage/Dropbox'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
sys_executable: '/Applications/Dropbox.app/Contents/MacOS/Dropbox'
real_path='/Applications/Dropbox.app/Contents/MacOS/Dropbox'
mode=0o100755 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
trace.__file__: '/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
real_path='/Applications/Dropbox.app/Contents/Resources/python-packages.zip/dropbox/client/ui/common/boot_error.pyc'
not found
parent not found
tempdir: '/var/folders/vc/jk568y016894ghyv71q058080000gp/T'
real_path='/private/var/folders/vc/jk568y016894ghyv71q058080000gp/T'
mode=0o40700 uid=502 gid=20
parent mode=0o40755 uid=502 gid=20
Traceback (most recent call last):
File "desktop/dropbox/client/main.py", line 5758, in _setup_root_for_account
File "desktop/dropbox/sync_root/helpers.py", line 530, in get_root_for_account
File "desktop/dropbox/foundation/futures/basic.py", line 874, in result
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 890, in _bootstrap
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 932, in _bootstrap_inner
File "desktop/dropbox/db_thread.py", line 96, in run
File "<string>", line 1, in _x__db_thread__sleep_thread
File "desktop/dropbox/db_thread.py", line 36, in set_name_and_run
File "../mac_x86_64_dropbox_virtual_env/lib/python3.8/threading.py", line 870, in run
File "desktop/dropbox/foundation/runtime/__init__.py", line 676, in decorated
File "desktop/dropbox/foundation/futures/sleep/__init__.py", line 163, in _run
File "desktop/dropbox/foundation/futures/basic.py", line 704, in set_result
File "desktop/dropbox/foundation/futures/basic.py", line 667, in _on_post
File "desktop/dropbox/foundation/futures/basic.py", line 1050, in _stage1
File "desktop/dropbox/foundation/futures/basic.py", line 421, in _then_callback
File "desktop/dropbox/foundation/futures/helpers.py", line 436, in <lambda>
File "desktop/dropbox/sync_root/handlers/macos/file_provider.py", line 1019, in _get_mount_path
dropbox.mac.internal.MacError: [Errno -2001] Error Domain=NSFileProviderErrorDomain Code=-2001 "No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/78db2b29-cbe0-46df-bcb0-068ecd1b95a3’." UserInfo={NSLocalizedDescription=No valid file provider found with identifier ‘com.getdropbox.dropbox.fileprovider/78db2b29-cbe0-46df-bcb0-068ecd1b95a3’.}

[Nancy]

@lukehanley, since none of the steps provided have helped so far, can we log a ticket for you and investigate internally?

[lukehanley]

Yes please

[Nancy]

You’re all set, @lukehanley! Don’t forget to reply to my email, when you get the chance.

[lukehanley]

Hi Nancy,

I have replied to your email