We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

magnumuk's avatar
magnumuk
Explorer | Level 3
2 years ago

Dropbox app. will not connect to internet.

Hi, I upgraded my iMac to OSX 11.7.2 (Big Sur) a while ago, and since then I have been unable to log in to my account in the Dropbox app.  My Dropbox app, is v163.4.5456.  On Mac OSX (High Sierra) ...
Desktop
desktop app
Error Messages
Mac OS
Setting up the apps
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hey magnumuk, sorry to hear you're having issues with this.

 

Could you please send a screenshot of the app's exact status as shown in your menu bar?

 

Have you tried the offline installer from this page by the way?

 

Keep me posted!

  • magnumuk's avatar
    magnumuk
    Explorer | Level 3
    2 years ago

    Hi Walter.

    Thank you for your reply.

    I have tried re-installing from the link you supplied, same result, I just get the message "No Internet Connection". And the blue connecting bars never cease.
    I have perfect internet on every other app, only Dropbox cannot connect.

    To get me away temporarily, I have installed "Mega", that works just fine, but I would rather my Dropbox

    Regards

    David.

     

     

     

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hey magnumuk, thanks for the additional info and the screenshots. 

       

      Can we send you an email, so we can look further into this internally?

      • magnumuk's avatar
        magnumuk
        Explorer | Level 3
        2 years ago

        Hi Hannah,

         

        Yes, by all means email me direct< presume you have may email address.

        Thanks

        David

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!