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Forum Discussion
Dropbox for iOS giving “No internet connection” error message
Hi,
I'm running the latest version of the Dropbox iOS on my iPad with iOS 11.4.1
My iPad is connected to the internet and I have zero problems with other apps.
However the Dropbox app tell me I have "“No internet connection” and that “Syncing will resume when you’re back online”.
Very frustrating. I have tried deleting the app and redownloading from the App Store, but this has not resolved the issue.
Has anyone else experienced this? What solutions worked?
Thanks,
Matthew
Just to clarify, I don't mean to turn on Cellular Data, but the application specific setting. Similar to below, just check that Dropbox also have app-specific data acces.
But I'm sure the dropbox support staff will be able to help you out.
Cheers,
Hi Matthew,
Have you tried going into your Settings > Cellular DataAnd scrolling down to the list of applications that you are allowing permissions to access cellular data? Because dropbox could use a lot of data, I have previously made the decision to block 3G/LTE data to save on data use costs. If you are not using wifi you may have to make sure that the option to use cellular data is enabled.
If that doesn't work it may also be worth checking from the dropbox website if your device is allowed to be connected to your account.
Good luck,
G
Your suggestion totally solved my problem. Thank you!
Yes, Celluar Data is on. And the device is registered on Dropbox.com
Just to clarify, I don't mean to turn on Cellular Data, but the application specific setting. Similar to below, just check that Dropbox also have app-specific data acces.
But I'm sure the dropbox support staff will be able to help you out.
Cheers,
I am using only wifi, not cellular on both my iPhone and my iPad. Permissions for cellular is not the issue.
Is there an analogous setting for allowing Dropbox access on wifi?
- Lusil
Dropbox Staff
Thanks for getting back to me, LBC.
At this point, could you have a look at our Support page and check to see your options to contacting our team?
I am not using cellular data, so the fix proposed does not work for me. I am just using wifi, still getting the error message, despite the fact I have a very robust wifi connection.
Kindly help. This is a very irritating problem that reduces the usefulness of Dropbox for me.
Also, I wanted to specify: This is an intermittent problem.
- Lusil
Hi there LBC, thanks for nudging us on this thread.
Out of curiosity, when do you get the error message? Is it when previewing specific files?
Could you also send us a screenshot (without any personal info) of the error message that you see?
Looking forward to hearing back from you!
When using Safari on iPad and iPhone I get that error message.
It is when I click on a credit card statement pdf produced by the credit card company that this happens.
I don't want to provide the image because the statement has a lot of confidential financial information on the image... I don't know how to get rid of that info.
