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Medrod's avatar
Medrod
Explorer | Level 4
2 years ago

Dropbox app is having trouble starting up

I'm trying to set up Dropbox on a new Win 11 machine. I tried using the loader online twice and off line installer. I uninstalled the app each time before trying again. Each time I get the little squ...
Desktop
desktop app
Install
Setting up the apps
Windows OS
  • Megan's avatar
    Megan
    2 years ago

    Hi K M, I took a look at your previous error log and couldn't help but notice that you're using a beta version of the Dropbox desktop app.

     

    Please access your account's settings, and opt-out of the early releases before trying to re-install our stable version.

     

    You can install the latest, stable version of the app from this page directly. If this doesn't work either, let me know!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Thanks for the update here, Medrod, that's a bit strange.

 

Can you try a more advanced reinstall of the app, to see if that works?

Medrod's avatar
Medrod
Explorer | Level 4
2 years ago

One question before I try the Advanced Reinstall. As I mentioned, this is a new computer onto which I am attempting to install s/w that was on my previous computer. This statement, taken from the link you provided, concerns me: "Finally, this process only works when linking to the exact same account that was previously linked to this computer."  That's the problem, no account has been linked to THIS computer.

 

Should I give it a try anyway?

  • Megan's avatar
    Megan
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi Medrod, yes, I would suggest that you give this one a go. 

     

    There is no problem if no account has yet to be linked to the current device. 

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