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Medrod's avatar
Medrod
Explorer | Level 4
2 years ago

Dropbox app is having trouble starting up

I'm trying to set up Dropbox on a new Win 11 machine. I tried using the loader online twice and off line installer. I uninstalled the app each time before trying again. Each time I get the little squ...
Desktop
desktop app
Install
Setting up the apps
Windows
  • Megan's avatar
    Megan
    2 years ago

    Hi K M, I took a look at your previous error log and couldn't help but notice that you're using a beta version of the Dropbox desktop app.

     

    Please access your account's settings, and opt-out of the early releases before trying to re-install our stable version.

     

    You can install the latest, stable version of the app from this page directly. If this doesn't work either, let me know!

Calvin2DBX's avatar
Calvin2DBX
Icon for Dropbox Staff rankDropbox Staff

Hi Medrod,

 

Thanks for reaching in. Let's get to the bottom of the app issues there.

 

The app version is a long way back from current, 180.4.4912.

 

Good catch on testing in different web pages, to rule out connectivity issues.

 

If you have anything like VPN or security software that could be affecting the installer's ability to reach Dropbox, you can try either temporarily disabling or adding Dropbox to a whitelist (steps vary according to the security suite manufacturer.)

 

You can go ahead and uninstall it one more time, then download the latest version from here, instead: https://www.dropbox.com/downloading?plat=win&type=full

 

Let me know what you find!

Medrod's avatar
Medrod
Explorer | Level 4
2 years ago

I d/l'd the newer version of drop box via the link that you provided. With VPN and Virus Protection both turned off, I installed that version; of course I had already removed the version of Drop Box that I had previously installed. Installation directed me to log in, which I did. From that point I got nothing but the rotating boxes, again. Checking the Show Hidden Icons and pointing to the Drop Box icon, I once again saw the msg that it was waiting to be linked to the proper file. Five minutes later with the boxes still going round and round, I closed the program.

 

Still no luck.

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the update here, Medrod, that's a bit strange.

     

    Can you try a more advanced reinstall of the app, to see if that works?

    • Medrod's avatar
      Medrod
      Explorer | Level 4
      2 years ago

      One question before I try the Advanced Reinstall. As I mentioned, this is a new computer onto which I am attempting to install s/w that was on my previous computer. This statement, taken from the link you provided, concerns me: "Finally, this process only works when linking to the exact same account that was previously linked to this computer."  That's the problem, no account has been linked to THIS computer.

       

      Should I give it a try anyway?

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Medrod, yes, I would suggest that you give this one a go. 

         

        There is no problem if no account has yet to be linked to the current device. 

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