You might see that the Dropbox Community team have been busy working on some major updates to the Community itself! So, here is some info on what’s changed, what’s staying the same and what you can expect from the Dropbox Community overall.

Forum Discussion

Domscillator's avatar
Domscillator
Helpful | Level 6
9 months ago

Dropbox Not working after restart: Reconnecting to the internet. This may take a moment.

I have been experiencing a very frustrating issue with Dropbox the past few days. Issue: After restarting my Mac Studio (MacOS 13.6.5), Dropbox always gets stuck with the message:  Reconnecting to ...
Desktop
Dropbox Plus
Error Messages
Mac
  • Sam DBX's avatar
    Sam DBX
    7 months ago

    Hi everyone,

     

    Just a quick update: we're rolling out a fix today that should resolve this issue. It's in Stable Build 197.4.7629.

    As a reminder: the current workaround is to quit/close the Dropbox application and relaunch it.

     

    Thank you!

Hannah's avatar
Hannah
Icon for Dropbox Staff rankDropbox Staff

Hey shirish75, thanks for bringing this to our attention.

 

Do you seem to be having the issue described on this thread or is it different on your end?

 

Keep me posted.

shirish75's avatar
shirish75
Helpful | Level 5
8 months ago

Thanks Hannah. Yes , its the same problem.

 

I have tried quitting and relaunching the Dropbox, restarting the dropbox,  does not help. 

 

The thread mentions users tried several different options but none works sure way.

 

Is there any assured way which will fix the problem? I am fine moving to older builds/releases as well if that help solves the problem.

 

Thanks,

Shirish.

 

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    8 months ago

    Thanks for the confirmation, shirish75.

     

    Our team is actually still looking into finding a solution for this.

     

    I've moved our convo to that thread, so that you'll get notified when there's an update on the issue.

     

    I hope this helps!

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!