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Forum Discussion
Dropbox 165.4.4300 on Mac 12.6.1 will not open
After downloading and installing a fresh copy of the latest Drobox stand-alone installer, the Dropbox app UI will not launch. When I double-click the application, it instead brings up the Dropbox folder in Finder. No UI for customizing settings, bandwidth limits, account information, etc. I have tried running the advanced reinstall, but no luck. Any suggestions? Been using Dropbox for 6+ years...
- Megan
Dropbox Staff
Hi extrarice, how are you today?
Are you referring to the small Dropbox icon on your menu bar, next to your WiFi
or the blue one 
that should be on your desktop?In case you're referring to the first one, have you tried to left click on it once? Do you notice the same behavior then?
Let me know more!
Hi Megan,
Thanks for the reply. I don't even have the menubar icon anymore. When I double-click the application at /Applications, the Dropbox folder (~/Dropbox) opens up, but not application interface whatsoever. I am running a brand-new setup on an M2 Macbook Air with just the one user account. Any ideas?
We have 21 Mac and it is fully updated. Dropbox made us download new update/sync on our computers. My computer is working and my husbands is not. We can not open the dropbox icon. I have downloaded the 'updated version', reinstalled but the icon at the top just disappears or when we click on it we are not logged in. It says 'starting' and blue boxes just spin. We then get error that it can not open due to error.
The box at the blue logo box disappears from icon screen at bottom and when we open launchpad and click it nothing happens.
Anyone?
We have 2021 Mac and it is fully updated. Dropbox made us download new update/sync on our computers. My computer is working and my husbands is not. We can not open from the blue dropbox icon nor the top of screen box. I have downloaded the 'updated version', reinstalled but the icon at the top just disappears or when we click on it we are not logged in.
Top of screen box is gray and says 'starting' and blue boxes just spin. Shows not signed in. Can not click to sign in. We then get error "Couldn't start Dropbox" 'This may be a temporary error. Please restarts Dropbox. For more help click the help button.'
We get a link that is coding or whatever that I have no idea what all that means.
The box with the blue logo box disappears from icon screen at bottom and when we open launchpad and click it nothing happens.
They have made this less user friendly in my opinion over the last few years. I use to have an app that was easy to open and maneuver, now have to click little box at top and the 'world' icon to use it via internet.
Anyone?
- Nancy
