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Daniella1's avatar
Daniella1
New member | Level 2
4 years ago

DropBox App not opening. Only Finder opens.

I work on a Mac. Whenever I click the Dropbox desktop app, finder opens instead of the app. Because of this I also cannot get to the preferences of the app either. Even if I right click the app on th...
Desktop
desktop app
Mac OS
Setting up the apps
  • aewen's avatar
    aewen
    4 years ago

    I had to restart my computer to get the Dropbox app to open (in order to get to preferences), but I was able to change it to opening on the Desktop app, so I am hoping that worked! 

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
No worries, glad to hear you were able to change the preferences. Let me know if you have any further queries in future.

Enjoy your weekend!
dartie's avatar
dartie
New member | Level 2
3 years ago

Unfortunately none of the above is working for me. I am unable to get the Dropbox app to open and NO it's not appearing in the menu bar. I have tried many things including:

- restarting the MacBook Pro (M1 chip)

- adding Dropbox to permissions in system preferences

- deleting Dropbox and downloading a new version.

I've noticed that my OneDrive is also having the same issues.

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