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Forum Discussion

petlinx's avatar
petlinx
Helpful | Level 5
3 months ago

Desktop app stopped working on Windows Server 2016 "Couldn't install the desktop app ..."

I've been running the Dropbox desktop app on Windows Server 2016 for a couple years, today the application stopped and the Sign In window appeared. When I sign in, I'm able to sign in successfully however when the program tries to launch I get the error "Couldn't install the desktop app on the operating system you're using":

 

Trying to sign in again just repeats the loop. Anyone have any idea what is happening and how to resolve this?

 

Desktop
desktop app
Installing
Windows OS
  • petlinx's avatar
    petlinx
    2 months ago
    Found the issue, for some reason it was running in compatibility mode. Right clicked the exe and unchecked compatibility then it started working again.
    • petlinx's avatar
      petlinx
      Helpful | Level 5
      3 months ago

      Hi Rich, I know Dropbox doesnt support Windows Server but it was working fine for years then stopped all of the sudden. 

      • petlinx's avatar
        petlinx
        Helpful | Level 5
        2 months ago
        Found the issue, for some reason it was running in compatibility mode. Right clicked the exe and unchecked compatibility then it started working again.

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