Cannot establish a secure connection after dropbox update to 111.4.472

[gabriel_nemeth]

After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.

I've checked my time on my laptop, router. It's fine. I've disabled firewalls and the whole Eset Security. I've checked my ports. Everything is fine. I've turned off the proxy setting inside app. Scanned my system for viruses, nothing fount. The only solution is to revert back to the older version, but if I do so, the app will update itself so I'm at the beginning.

[Fran20201]

Hi everybody,

I see that since last Friday many of you have the same problem with Version 111.4.472. Has there been a solution? Mine is also not working. I tried everything that is given as advice. But nothing is working. I have two computers, one with still Win 7. There is no problem. But with Win 10. I use ESET. Now I tried to re-install, but (maybe 'of course') it's not working, as it's still lacking the internet concection.

WHAT TO DO???

[US8]

Would you please send the link to your post in Eset forum we should all make them notice this problem.

Thanks
@Samoreen

[pep31]

I am having the same issue and the windows upgrade.  I uninstalled and attempted to reinstalled Dropbox v111.4.472. 

I changed the proxy settings to none and it still will not connect and it will not allow me to log in.  I do have an internet connection and I can get to Dropbox on via my web browser. 

[Ray W.2]

Further to my previous post, I have now tried to access my Dropbox on three computers, and they are all showing this message.  I can access Dropbox and make changes from my phone though.

[Nicole52]

Thanks @bioman.  Your advice worked.  Many thanks  Nicole52

[Martin D.22]

I have seen 2 solutions ... 

1. Allow a Beta version to be installed ... Open dropbox.com; click the icon in the upper right; click 'settings' in the dopdown list; scroll down to 'Early releases and set to 'On'

2. In eset, allow dropbox to be exempt from SSL/TSL filtering ... Open eset; F5 for advanced setup; click 'Web and Email'; click 'SSL/TLS'; at 'List of SSL/TLS filtered applications' click 'edit'; scroll through the list of applications and click on dropbox and dropboxupdate

OK?

[Martin D.22]

I have seen 2 solutions ... 

1. Allow a Beta version to be installed ... Open dropbox.com; click the icon in the upper right; click 'settings' in the dopdown list; scroll down to 'Early releases and set to 'On'

2. In eset, allow dropbox to be exempt from SSL/TSL filtering ... Open eset; F5 for advanced setup; click 'Web and Email'; click 'SSL/TLS'; at 'List of SSL/TLS filtered applications' click 'edit'; scroll through the list of applications and click on dropbox and dropboxupdate

OK?

[Martin D.22]

I have seen 2 solutions ... 

1. Allow a Beta version to be installed ... Open dropbox.com; click the icon in the upper right; click 'settings' in the dopdown list; scroll down to 'Early releases and set to 'On'

2. In eset, allow dropbox to be exempt from SSL/TSL filtering ... Open eset; F5 for advanced setup; click 'Web and Email'; click 'SSL/TLS'; at 'List of SSL/TLS filtered applications' click 'edit'; scroll through the list of applications and click on dropbox and dropboxupdate

OK?

[Renate T.]

Bioman, 

You have saved my sanity!  Thank you so much!

[Jay]

Hi @Star51, thanks for messaging the Community!

Are you using ESET antivirus software, or any other software that could be affecting your connection to the Dropbox site?

This will help me assist further!