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Forum Discussion
Cannot establish a secure connection after dropbox update to 111.4.472
After the dropbox app (Window 10) updates itself to the latest 111.4.472 version, I'm getting this 'Cannot establish a secure connection'.
I've checked my time on my laptop, router. It's fine. I've...
I've just received some news that I'd like to share with you all here!
It appears that ESET has fixed the problem that was causing this error.
For anyone running ESET on their device, please update to the most recent version of ESET to update to the software.
Once you've done this, you should be fine to revert back to the latest stable version of the Dropbox desktop app. You can install this from here.
Otherwise, you can just allow the app to auto-update to the latest stable when a new version is released.
Let me know how it goes!
Hi. Can we get an offical reply on this topic please? The problem started on last friday and people keep piling up in this thread.
Is the topic under investigation? When can we go back from beta to stable version?
Regards. Sneaker42
- Daphne
Dropbox Staff
Thanks for all your updates here everyone!
As I'm sure you've seen, this beta version of the desktop app has been suggested to resolve the issue for the moment while we look into this.
I've noticed a lot of mentions of using ESET too. In these cases, I can suggest checking to see if it's been set to exclude the Dropbox certificate within the "Ask about non-visited sites" mode.
Also, it would be worth ensuring that dropbox.exe is excluded from protocol filtering.
I'll be in touch here with any news on the topic, so please feel free to give me a nudge here too in the meantime!
Daphne if the previous version and the beta version works, then the problem isn't with Eset.
- Daphne
Just a quick update!
We believe that there might be a different issue for those with ESET on their devices too.
If the steps suggested here don't resolve the issue, or you already had this applied from our Help Center article, please let me know so I can reach out to you through our Support channel.
Looking forward to hearing from you all!
PS. ilyasukhman, I've just merged your post here, so please check out the post linked above when you have the time!
I've installed beta version, as @Daphne suggested, and now all is working.
I'll wait for new official version.
Daphne, thank you. the Beta version has me running again.
my files from the old computer are transfering at this time.
I received an official reply from db team, they are on it, meanwhile for emergency sync they recomended the working beta update. It helped.
