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Forum Discussion
Can't use on old location when re-installing the app on Windows
Hi, i was re-install the dropbox , and i was keep using D:/Dropbox(original_)
and i don't know why for this re-install it will create a new location on deep one sub folder.
Walter
Dropbox Staff
Dropbox StaffHey RCC2 - sorry to jump in here, but it seems that you're choosing a folder that already contains a Dropbox folder.
Could you try the folder that's one level above the Dropbox location and let us know how it goes?
try choice the D:/
They will direct you to a wrong folder, and even if you delete the wrong folder, you won't be able to go to the correct folderD:/ (Original_)
okey, i have same issue, can you reach me on my email for further processing?
If the situation is urgent, can I contact you directly by email?
- Nancy
@RCChan, when reinstalling the Dropbox app and signing back in to it, you’ll need to click on the “Advanced Settings” link, and then choose the parent folder of the already established Dropbox folder.
For example, if you have your Dropbox folder in the path "D:\OtherDrive\Folder\Team Name Dropbox" you'll want to select the folder "D:\OtherDrive\Folder".
Other than that, I can see you’ve opened a ticket with our support team. If you wish, feel free to continue with them and they'll further help; I’ve also left them an internal note on your behalf.
please ASAP to reach me.
lol, i do not see any send from dropbox email......can you confirm is send to [Removed as per Community Guidelines]
- Jay
Hi @RCChan, the email address is different, and was sent to the email address in your forum profile. Please check that address for the response from the support agent.
Hi that is other guy account , please reach me on this account.
- Jay
We wouldn't be able to send an email to another address for security purposes, we can only contact the email on the forum profile.
