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Forum Discussion

RCC2's avatar
RCC2
Explorer | Level 4
9 months ago

Can't use on old location when re-installing the app on Windows

Hi,  i was re-install the dropbox , and i was keep using D:/Dropbox(original_) and i don't know why for this re-install it will create a new location on deep one sub folder. 
Desktop
desktop app
Installing
RCC2's avatar
RCC2
Explorer | Level 4

 

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
8 months ago

Hey RCC2 - sorry to jump in here, but it seems that you're choosing a folder that already contains a Dropbox folder.

 

Could you try the folder that's one level above the Dropbox location and let us know how it goes?

  • RCC2's avatar
    RCC2
    Explorer | Level 4
    8 months ago

    try choice the D:/ 

     

    They will direct you to a wrong folder, and even if you delete the wrong folder, you won't be able to go to the correct folderD:/ (Original_)

    • RCC2's avatar
      RCC2
      Explorer | Level 4
      8 months ago

      If the situation is urgent, can I contact you directly by email?

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        8 months ago

        @RCChan, when reinstalling the Dropbox app and signing back in to it, you’ll need to click on the “Advanced Settings” link, and then choose the parent folder of the already established Dropbox folder. 

         

        For example, if you have your Dropbox folder in the path "D:\OtherDrive\Folder\Team Name Dropbox" you'll want to select the folder "D:\OtherDrive\Folder".

         

        Other than that, I can see you’ve opened a ticket with our support team. If you wish, feel free to continue with them and they'll further help; I’ve also left them an internal note on your behalf.

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