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RCC2's avatar
RCC2
Explorer | Level 4
9 months ago

Can't use on old location when re-installing the app on Windows

Hi,  i was re-install the dropbox , and i was keep using D:/Dropbox(original_) and i don't know why for this re-install it will create a new location on deep one sub folder. 
Desktop
desktop app
Installing
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff
9 months ago

Hey RCC2, let's jump right into this! 

 

If I understand the situation here correctly: it sounds like you wanted to re-install the desktop app, however it didn't keep the same Dropbox folder location path when you did that. 

 

Is that correct? 

 

The first thing we need to check, is if the app is fully synced, or still updating at the moment. Would you mind checking the app's current syncing status, please? 

 

Keep me posted, and we'll take it from there!

  • RCC2's avatar
    RCC2
    Explorer | Level 4
    9 months ago

    After reinstalling I am referring to the same location but it opens a new file after the same location That is, the program cannot recognize the old location

     

    • RCC2's avatar
      RCC2
      Explorer | Level 4
      9 months ago

      D:/Dropbox(original_) is my original choice . 

      D:/Dropbox(original_)/new_location is it created location . 

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        9 months ago

        Hey RCC2, when you access the app's preferences, and specifically under your Sync tab, which location do you see there? 

         

        Did you manage to check the app's current syncing status, in order for me to be able to see if everything is fully synced or not? 

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