Can't open the Dropbox app on Macbook Pro OS 14.5. When I click, it does nothing.

[joshuaelectric]

Hello, after a recent repair on my macbook pro - my Dropbox Desktop App was gone, so reinstalled it and when i click on it does nothing. Doesn't open, and the Sync option is gone and it disappeared from my side-bar.  thanks for your assistance!

[joshuaelectric]

 hi, I downloaded the offline installer, double clicked the icon and nothing happened.  no install.  please advise, thanks!  

[joshuaelectric]

I downloaded the Offline Installer, but when i double clicked, nothing happened.  no installation..  what else can i try?

[Nancy]

The next thing I’d suggest, in this case, is an advanced reinstall. Let me know if that helps.

[ken_804]

hi @Walter , I deleted and reinstalled.  after two reboots, the problem was solved.  thank you.  By the way, now both the black and the blue icons are appearing as they did prior to the 4-day absence.  Access to Dropbox is restored.

[ken_804]

I'm sorry.  I spoke too soon.  Now the black and blue Dropbox icons have disappeared yet again and these are the messages I get when I try to access a file in my Dropbox folder (I left the folder open from the previous session when things appeared normal)

 

 

[ken_804]

@Walter will you be responding to my post above?  Dropbox is still MIA on my computer.

[saggyhaggis]

I have the exact same issue with the app.  Running 14.5 on M1 air.  Unable to access the toolbar app to select which folders to sync.

[Walter]

Hey @ken_804 & @saggyhaggis - could you try a clean, advanced reinstall and let me know how it goes? 

[ken_804]

hi @Walter .  Completed advanced re.  I can now see blue icon in applications folder but do not have the black dropbox icon in menu bar.  I do have access to my dropbox files, thankfully.  Time will tell if this is a permanent solution.

[saggyhaggis]

Reinstall worked and icon is now in menu bar.