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Forum Discussion

joshuaelectric's avatar
joshuaelectric
Explorer | Level 4
5 months ago

Can't open the Dropbox app on Macbook Pro OS 14.5. When I click, it does nothing.

Hello, after a recent repair on my macbook pro - my Dropbox Desktop App was gone, so reinstalled it and when i click on it does nothing. Doesn't open, and the Sync option is gone and it disappeared f...
Desktop
Mac
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

The next thing I’d suggest, in this case, is an advanced reinstall. Let me know if that helps.

joshuaelectric's avatar
joshuaelectric
Explorer | Level 4
5 months ago

Hi Nancy, i don't believe it's possible for me to execute an Advanced Reinstall in my case since the app does not appear in my 'task bar', which clicking on it is one of the first steps. please advise, thanks

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hey joshuaelectric. Since the Dropbox icon isn’t showing in your case, which means that the Dropbox app isn’t running on your computer, you can move on to the next steps directly.

  • joshuaelectric's avatar
    joshuaelectric
    Explorer | Level 4
    5 months ago

    thanks Nancy , i believe i've tried all of the steps you've previously mentioned.  do you have any additional suggestions?  thanks

  • Jay's avatar
    Jay
    Icon for Dropbox Staff rankDropbox Staff
    5 months ago

    Hi joshuaelectric, if you're not able to uninstall the Dropbox desktop application, please contact the support team directly for them to investigate this in more detail on their end.

  • saggyhaggis's avatar
    saggyhaggis
    Helpful | Level 5
    5 months ago

    Just a wild suggestion, but do you have any title bar managers that is perhaps hiding the icon?

  • joshuaelectric's avatar
    joshuaelectric
    Explorer | Level 4
    4 months ago

    Thanks Jay , i thought this was contacting dropbox directly. Can you please let me know how to do that?  thanks - Joshua

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    4 months ago

    Hey again, Joshua! You can see all support options, according to your plan, at this page.

  • ken_804's avatar
    ken_804
    Explorer | Level 3
    4 months ago

    So I started off with the case of the disappearing black Dropbox icon from my Sonoma 14.5 menu bar.  Then I was told to do an advanced reinstall.  That didn't work.  Then I was told to create a new profile on my MacBook Pro (which I reluctantly did) and download Dropbox and transfer a few test files over to the new profile.  If the black icon appeared, I was told it must be some sort of misconfiguration on the original profile and was beyond the scope of Dropbox support.  Fine.  So I was I told to just use the new profile from here on in.  Guess what?  The black icon has now disappeared from the new profile.  This is not a Dropbox problem?  Give me a break.  Dropbox has a Sonoma 14.5 compatility problem.

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