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Forum Discussion

MCCA's avatar
MCCA
New member | Level 2
5 years ago

Can't open Microsoft Online files from Dropbox online

Everytime I try to open a doc from Dropbox Online into Microsoft Word Online it just opens to a blank page. I'm on a Dropbox Team. I have a Microsoft Office Online account through my university (...
Desktop
Microsoft Office
Setting up the apps
Web
  • MCCA's avatar
    MCCA
    5 years ago

    Thanks Lusil - I restarted my computer and then it worked again. But will experiment with your suggestions next time this happens as it happens quite often. thanks

imusgbc's avatar
imusgbc
Explorer | Level 3

Yes, @Lusil, I have tried this in Firefox. Firefox allows me to open mircrosft online files via dropbox.com. However, I can't use Chrome with dropbox.com.

Lusil's avatar
Lusil
Icon for Dropbox Staff rankDropbox Staff
5 years ago

Thanks for your swift reply, imusgbc. 

 

What exactly happens when you try to open the files on the website? Do you get any error messages?

 

If you do, could you send me a screenshot (without any personal info) so that I can have a better visual understanding of your concern?

 

Looking forward to hearing back from you!

  • imusgbc's avatar
    imusgbc
    Explorer | Level 3
    5 years ago

    Hi @Lusil, 

     

    It buffers with the mircosoft word/excel logo in a continous loop despite being properly logged into my microsoft account. Below is a photo of the logo. Fyi, my cookies and pop up ad blocker is turned off too. Thanks!

  • Lusil's avatar
    Lusil
    Icon for Dropbox Staff rankDropbox Staff
    5 years ago

    Could you also clear your browser's cache? Maybe that will do the trick. 

     

    Keep me posted, imusgbc!

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