Can't open Dropbox folder with Explorer (Windows 10)

[topoloco2000]

I have been using DB for several years without problem. Today I find I cannot open folders in my Dropbox folder on my C: drive with Explorer. I can see them if I use the web app. I have rebooted and reinstalled the program, to no avail. If I click on it, I get the hourglass, which will not stop unless I forcibly close it with Task Manager. Any ideas? Rather desperate here. I do have another Dropbox account through my institution, but it does not reference this folder.

[Walter]

Hi there @topoloco2000, sorry to hear you're having issues with this.

Can you please send us a screenshot of any error you might be getting and another one of the app's exact status and version as shown in your system tray at the moment? 

This will help us assist further. 

[topoloco2000]

Thanks for responding. I don't have any error messages - as I indicated, the system just hangs when I try to open a folder within the overal \Dropbox folder using Explorer. Not sure you mean by a screen shot of the system tray. The version I am running is 176.4.5108.

[Nancy]

Hey @topoloco2000! Hope you're doing great. 

Can you let me know what's the current syncing status of your Dropbox app? You can also check this by hovering over the small Dropbox icon in your system tray. 

Did you have any updates on your device/Dropbox app, right before this issue started? 

[topoloco2000]

Hello Nancy; Still very frustrated. I am referring to my Dropbox installation on my laptop, Windows 10. Still same problem. I can open the c:\(user)\Dropbox folder (but it takes a long time) and can see the folders with it. But I cannot open any of them by clicking on the folder (I am referring to Windows Explorer, not opening dropbox with my browser).

Hovering over the icon says nothing except that it is Dropbox. What specifically are you looking for?

As I said earlier, this does not result in a system error, rather Explorer just hangs (hourglass icon goes on and on).

[Walter]

Hey @topoloco2000, sorry to jump in, but could you update to the latest version of the app from this page and let us know how it goes?

If the issue persists, could you try replicating it with our desktop app completely closed? 

[topoloco2000]

Installed the new version, same problem (see below). Restarted to close Dropbox, same problem. However, I tried a copy of a folder in \Dropbox using Powershell and it worked OK (copy c:\Users\WMR\Dropbox\Rebecca\*.pdf g:\rebecca\). Is there a Dropbox cache or something that I should clear out in my \Apps folder? I don't want to experiment without knowing which ones to delete.

Here is what I get when I try to open the Dropbox folder:

[topoloco2000]

I uninstalled Dropbox and then deleted the remaining /App Dropbox folders. That allowed me to access my Dropbox folders on my hard disk. Then reinstalled Dropbox. Seems to be working. Seems like this should be a first suggestion to users with this problem.

[topoloco2000]

I spoke to soon. After reinstalling Dropbox, the problem returned and I cannot access my disk Dropbox folder, except as above (with Powershell).

[Walter]

Could you send us a screenshot of the app's current status as shown in your system tray at the moment @topoloco2000?

As for your cache folder, you can take a look here.