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Forum Discussion

topoloco2000's avatar
topoloco2000
Explorer | Level 4
2 years ago

Can't open Dropbox folder with Explorer (Windows 10)

I have been using DB for several years without problem. Today I find I cannot open folders in my Dropbox folder on my C: drive with Explorer. I can see them if I use the web app. I have rebooted and ...
Desktop
Dropbox Basic
Windows
Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi there topoloco2000, sorry to hear you're having issues with this.

 

Can you please send us a screenshot of any error you might be getting and another one of the app's exact status and version as shown in your system tray at the moment? 

 

This will help us assist further. 

topoloco2000's avatar
topoloco2000
Explorer | Level 4
2 years ago

Thanks for responding. I don't have any error messages - as I indicated, the system just hangs when I try to open a folder within the overal \Dropbox folder using Explorer. Not sure you mean by a screen shot of the system tray. The version I am running is 176.4.5108.

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey topoloco2000! Hope you're doing great. 

     

    Can you let me know what's the current syncing status of your Dropbox app? You can also check this by hovering over the small Dropbox icon in your system tray. 

     

    Did you have any updates on your device/Dropbox app, right before this issue started? 

    • topoloco2000's avatar
      topoloco2000
      Explorer | Level 4
      2 years ago

      Hello Nancy; Still very frustrated. I am referring to my Dropbox installation on my laptop, Windows 10. Still same problem. I can open the c:\(user)\Dropbox folder (but it takes a long time) and can see the folders with it. But I cannot open any of them by clicking on the folder (I am referring to Windows Explorer, not opening dropbox with my browser).

       

      Hovering over the icon says nothing except that it is Dropbox. What specifically are you looking for?

       

      As I said earlier, this does not result in a system error, rather Explorer just hangs (hourglass icon goes on and on).

      • Walter's avatar
        Walter
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hey topoloco2000, sorry to jump in, but could you update to the latest version of the app from this page and let us know how it goes?

         

        If the issue persists, could you try replicating it with our desktop app completely closed? 

  • Kris Loveman Elliott's avatar
    Kris Loveman Elliott
    New member | Level 2
    2 years ago
    I don’t even see the Dropbox icon on my computer. It’s just gone!

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