The Community is undergoing a major upgrade. Find out more, ask us questions or share your thoughts here.

Forum Discussion

emptywhitenoise's avatar
emptywhitenoise
Helpful | Level 5
3 years ago

Can't access beta forum

I received the beta and the corresponding email.  I am unable to access the beta forum.
Desktop and Web
Setting up the apps
Website
  • Megan's avatar
    Megan
    3 years ago
    Happy Wednesday emptywhitenoise!

    I checked deeper into this, and it seems you've been accepted, and you should be able to have access to the MacOS beta forum now. 

    Can you check on your end, and confirm?
Nancy's avatar
Nancy
Icon for Dropbox Staff rankDropbox Staff

Hey dreamer89, I hope you’re doing well! 

 

Have you received any relevant communication perhaps to your email address? 

 

If so, there should be an option there to be added directly to our beta forum. 

 

Let me know, and we’ll take it from there.

richwiss's avatar
richwiss
Explorer | Level 3
3 years ago

I'm in the same boat. I got the beta invite but can't access the forum. And I don't know if my forum user name is associated with my dropbox email or how to check it. I'd love the help!

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    3 years ago

    Hey richwiss, sorry to hear about this.

     

    I just wanted to mention that your forum's username is associated with the Dropbox account you're currently logged into via your web browser. 

     

    Can you please clarify if you're getting an error when trying to access the MacOS beta forum?

     

    • richwiss's avatar
      richwiss
      Explorer | Level 3
      3 years ago

      Thanks Walter . I'm logged into my Dropbox account (on dropbox.com) but when I go to the community, I don't have access to the beta forum despite being invited to join it. Today, the error message on the beta forum was different, asking me to "ask to join"- so I did. We'll see if that changes anything.

       

      • Nancy's avatar
        Nancy
        Icon for Dropbox Staff rankDropbox Staff
        3 years ago

        Hey richwiss, sorry for jumping in. 

         

        In case you still have any trouble accessing our beta forum after that, give us a nudge.

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!