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FadedPoppy's avatar
FadedPoppy
Explorer | Level 3
6 years ago
Solved

Blue Screen of Death on Win10

Good morning. Apologies for the very vague question.  We are running Dropbox on 2 Win10 PCs.  One runs absolutely fine but, on the other, it will run for maybe 30 seconds and then cause the PC to c...
desktop
Setting up the apps
sync
  • Daphne's avatar
    Daphne
    6 years ago

    Hey everyone, we have a little update to share with you all!

    We've been in contact with Symantec and they've let us know that there is an update which should resolve the BSoD. This would be version 15.1 MP1 (Maintenance Patch 1) for the Endpoint Protection Client.

    ScubaStephen and gojanpaolo, along with anyone else who may be running an older version of Symantec, please try updating to see if this does the trick for you.

    If you still get the BSoD with the updated version of Symantec, then please reach out to them directly for their support for resolution.

    Keep us posted with your results!

Jane's avatar
Jane
Icon for Dropbox Staff rankDropbox Staff
6 years ago
Excellent troubleshooting skills FadedPoppy; I have to admit I’m genuinely impressed! 🤓
 
FadedPoppy wrote:

Yesterday evening it occurred shortly after launching Outlook & Excel after Dropbox had already been happily running for a couple of minutes.

I still have the issue that Dropbox won't auto launch when the PC is booted up and I'm wondering if the two things could be related.

Do you have any past instances of Dropbox not playing nicely with other apps on Win10?  I can operate the PC with multiple apps running for months without a BSoD - the problem only occurs if I try to run Dropbox. 

Now, it looks like you’re getting closer & closer as you’re investigating on your end, however, to answer your question Jason, there have been similar reports in the past detailing us how Dropbox may not play well with other applications. While this can only be proved through trial & error, I’m here to examine whether this applies in this particular case if you need further assistance. 
 
Please let me know of your findings & we’ll take it from there. Thanks again for keeping in touch & taking the time to work on that with me! 
3D1Nh0's avatar
3D1Nh0
New member | Level 2
6 years ago

So much like FadedPoppy I've been in a struggle with Dropbox on my new setup. The only difference is the stop code on BSoD: DPC_Watchdog_Violation.

Digging that issue on Google I found that it could be something due obsolete SSD driver or something. Is it possible? I'm running a brand new Samsung 970 Pro M.2 NVMe.

As other mentioned I forgot to check the system event logs in Windows' Event Viewer. Meanwhile Dropbox will remain uninstalled.

  • Thayer's avatar
    Thayer
    New member | Level 2
    6 years ago

    I am having the same issue. it is actually happening when the dropbox is trying to sync while loading. diabeling the app or uninstalling it is solving the problem.

    • Duckuser's avatar
      Duckuser
      Explorer | Level 4
      6 years ago

      I'm having the same issues. Dropbox was working for the last number of years without issue. Now causes my Win 7 laptop to crash after booting. Dissabling Dropbox on startup prevents the crashing. If I try and sync after startup it crashes also.

       

      Any help??

      • Jane's avatar
        Jane
        Icon for Dropbox Staff rankDropbox Staff
        6 years ago
        Hey Thayer & Duckuser, thanks for the nudge! 
         
        Just as a point of reference, I’m also following this thread, where some of your fellow Community members have reported that they got a similar discrepancy fixed upon re-installing the latest desktop app using the Offline installer→ (Stable Build 83.4.152). 
         
        Can you confirm that you’ve been working on this version, or update to see if this gets the issue sorted for you? 
         
        If you’ve already tried that, could you let me know here, as we’ll need to further troubleshoot through ticket? 
         
        Thanks again & I’ll be awaiting your next update! 

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