App not work on device Galaxy S23 Ultra

[Eltary]

Good day.
I purchased a Samsung Galaxy S23 Ultra device, and the dropbox application behaves very unexpectedly on it, I cannot use it. Below is a link to a video with details of the problem. The screen blinks and then nothing loads.

https://www.dropbox.com/scl/fi/m75dre15q5tpd60x1ymjk/Screen_Recording_20230915_114124_Dropbox.mp4?rl...

[Jay]

Hi @Eltary, thanks for bringing this to our attention.

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?

Keep me updated with any progress!

[Eltary · Accepted solution]

Your method didn't help. It helped to remove one of the devices, leave 2 out of 3, and then log in again.