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Forum Discussion

Eltary's avatar
Eltary
New member | Level 2
2 years ago

App not work on device Galaxy S23 Ultra

Good day. I purchased a Samsung Galaxy S23 Ultra device, and the dropbox application behaves very unexpectedly on it, I cannot use it. Below is a link to a video with details of the problem. The scr...
Android
Error Messages
Mobile
  • Eltary's avatar
    Eltary
    2 years ago

    Your method didn't help. It helped to remove one of the devices, leave 2 out of 3, and then log in again.

Jay's avatar
Jay
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi Eltary, thanks for bringing this to our attention.

 

If you're not on a Dropbox Basic plan with more than 3 devices connected, could you try uninstalling the app, rebooting the device, and re-installing it to see if this helps?


Keep me updated with any progress!

  • Eltary's avatar
    Eltary
    New member | Level 2
    2 years ago

    Your method didn't help. It helped to remove one of the devices, leave 2 out of 3, and then log in again.

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