We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.

Forum Discussion

Styline's avatar
Styline
Helpful | Level 7
2 years ago

AirDrop broken on MacOS Ventura

I'm using MacOS Ventura and I can't receive files via AirDrop anymore. My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotligh...
Desktop
desktop app
Dropbox Backup
Mac OS
  • Jay's avatar
    Jay
    2 years ago

    You'll need to access the preferences in the desktop app, click the Backup tab, and then Manage Backup. From there you can remove the Downloads folder from the backup.

MGNP's avatar
MGNP
New member | Level 2

Hello! I've been facing this issue for months. The problem was resolved by disabling the Downloads folder from my Dropbox Mac Backup. However, when I re-enabled the Downloads folder, the problem reappeared. It's incredibly frustrating to have to choose between utilizing a fundamental feature of my Mac, such as AirDrop, and making use of a Dropbox functionality that I'm actually paying for. Are there any updates on fixes?

Ovi A.1's avatar
Ovi A.1
Helpful | Level 5
2 years ago

The fact that no one from Dropbox can answer the last two questions tells you everything. Dropbox is valued at $10 Billion, but none of your engineers can fix this? It's unacceptable. 

About Apps and Installations

Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.

Need more support

If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.

For more info on available support options for your Dropbox plan, see this article.

If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!