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Forum Discussion
AirDrop broken on MacOS Ventura
I'm using MacOS Ventura and I can't receive files via AirDrop anymore.
My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotligh...
You'll need to access the preferences in the desktop app, click the Backup tab, and then Manage Backup. From there you can remove the Downloads folder from the backup.
I'm having the exact same problem.
I just updated my macOS to Ventura 13.4.1 , and then (by dropbox suggestion) updated my dropbox to v177.4.5399. Then this problem transpired.
I perused all the 9 pages of this thread and tried the several of the suggestions. The problem is that when I open dropbox > preference > backups tab > manage my backup, I see all three folders (desktop, documents, downloads) NOT CHECKED, while it's obviously been moved under Dropbox since when I open my finder, these three folders are under dropbox already.
I've been paying for dropbox for years and syncing has not been a problem. I sincerely hope that someone can help me with this because I really need the AIRDROP function working on my mac.
Megan
Dropbox Staff
Dropbox StaffHey drummer_yunchung, welcome to our Community!
Can you try to disable your Computer Backup using your Backup page online, and see how things escalate from there?
Let me know of any updates!
I've just found this thread after an extensive search of the Internet to find out why 1) AirDrop wasn't working and 2) Finder was sometimes (but not always) offering a warning prompt that my files would be deleted permanently when I sent them to the Trash from the Downloads folder. I have an Apple M2 Max running Ventura 13.5. Disabling the Downloads and Desktop folders from my Dropbox Mac Backup appears to have fixed the problem. However, like other customers here, I am altogether unimpressed with having to disable a feature to stop Dropbox from interfering with the proper operation of my Mac OS. I pay far too much money for this service and entrust far too much data to it for that to be the only answer your engineers have given customers for the last seven months. Do you know when Dropbox will have a legitimate software solution in place? I'm not prepared to renew my subscription if this is the future of the service.
Hello! I've been facing this issue for months. The problem was resolved by disabling the Downloads folder from my Dropbox Mac Backup. However, when I re-enabled the Downloads folder, the problem reappeared. It's incredibly frustrating to have to choose between utilizing a fundamental feature of my Mac, such as AirDrop, and making use of a Dropbox functionality that I'm actually paying for. Are there any updates on fixes?
The fact that no one from Dropbox can answer the last two questions tells you everything. Dropbox is valued at $10 Billion, but none of your engineers can fix this? It's unacceptable.
