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Forum Discussion

Styline's avatar
Styline
Helpful | Level 7
2 years ago

AirDrop broken on MacOS Ventura

I'm using MacOS Ventura and I can't receive files via AirDrop anymore. My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotligh...
Desktop
desktop app
Dropbox Backup
Mac OS
  • Jay's avatar
    Jay
    2 years ago

    You'll need to access the preferences in the desktop app, click the Backup tab, and then Manage Backup. From there you can remove the Downloads folder from the backup.

HOSAP's avatar
HOSAP
New member | Level 2

Is there an update to fixing this problem?

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
2 years ago

Hi all, I just wanted to share an update with you.

 

This issue can be resolved now by disabling the Dropbox Backup feature for your computer's OS folders and once this is complete, close and relaunch the Dropbox desktop app and re-enable the Dropbox Backup feature anew.

 

Let us know if this helps!

  • Hiroaki_05's avatar
    Hiroaki_05
    Explorer | Level 4
    2 years ago

    Hi Walter, I've tried this and it worked! I hope it stays that way for good. Thank you. 

  • NTMW's avatar
    NTMW
    Helpful | Level 6
    2 years ago

    Hi Walter,

     

    I followed the instructions and it doesn't seem to be working. I hear the airdrop sound, the downloads on the dock pop up and the downloads folder opens up in Finder, however no files appear.

     

    I'm running Ventura 13.0 and Dropbox v174.3.5690

  • Mostyn's avatar
    Mostyn
    New member | Level 2
    2 years ago

    Hi Walter,

     

    I've tried this several times and can't get it to work. I've verified that airdrop works when backup is not selected. Could it be my version of DB?

    I'm on Ventura 13.0 with Dropbox v174.3.5690

    • Megan's avatar
      Megan
      Icon for Dropbox Staff rankDropbox Staff
      2 years ago

      Hi Mostyn, can I send you an email, in order for us to have a closer look into this?

       

      • Mostyn's avatar
        Mostyn
        New member | Level 2
        2 years ago

        @megan Please do! Thanks!

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