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Forum Discussion

Styline's avatar
Styline
Helpful | Level 7
2 years ago

AirDrop broken on MacOS Ventura

I'm using MacOS Ventura and I can't receive files via AirDrop anymore. My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotligh...
Desktop
desktop app
Dropbox Backup
Mac OS
  • Jay's avatar
    Jay
    2 years ago

    You'll need to access the preferences in the desktop app, click the Backup tab, and then Manage Backup. From there you can remove the Downloads folder from the backup.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff

Hi all, I just wanted to give you an update on this and let you know that this is under our radar now and we're looking into it internally. 

 

We'll let you know more as soon as we have more information to share. 

HOSAP's avatar
HOSAP
New member | Level 2
2 years ago

Is there an update to fixing this problem?

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi all, I just wanted to share an update with you.

     

    This issue can be resolved now by disabling the Dropbox Backup feature for your computer's OS folders and once this is complete, close and relaunch the Dropbox desktop app and re-enable the Dropbox Backup feature anew.

     

    Let us know if this helps!

    • Hiroaki_05's avatar
      Hiroaki_05
      Explorer | Level 4
      2 years ago

      Hi Walter, I've tried this and it worked! I hope it stays that way for good. Thank you. 

    • NTMW's avatar
      NTMW
      Helpful | Level 6
      2 years ago

      Hi Walter,

       

      I followed the instructions and it doesn't seem to be working. I hear the airdrop sound, the downloads on the dock pop up and the downloads folder opens up in Finder, however no files appear.

       

      I'm running Ventura 13.0 and Dropbox v174.3.5690

    • Mostyn's avatar
      Mostyn
      New member | Level 2
      2 years ago

      Hi Walter,

       

      I've tried this several times and can't get it to work. I've verified that airdrop works when backup is not selected. Could it be my version of DB?

      I'm on Ventura 13.0 with Dropbox v174.3.5690

      • Megan's avatar
        Megan
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        Hi Mostyn, can I send you an email, in order for us to have a closer look into this?

         

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