We're making changes to the Community, so you may have received some notifications - thanks for your patience and welcome back. Learn more here.
Forum Discussion
Styline
2 years agoHelpful | Level 7
AirDrop broken on MacOS Ventura
I'm using MacOS Ventura and I can't receive files via AirDrop anymore.
My Downloads folder is inside my Dropbox as I'm using Dropbox Backup, so it is all inside the Cloud Library now. The Spotligh...
- 2 years ago
You'll need to access the preferences in the desktop app, click the Backup tab, and then Manage Backup. From there you can remove the Downloads folder from the backup.
Styline
Helpful | Level 7
So here is what happens:
1. I'm sharing a file via AirDrop from my Phone to my MacBook.
2. My MacBook automatically accepts the file (because it's logged into the same iCloud account), otherwise I would assume the notification would pop up to accept the file. The laptop makes the AirDrop sound that it's receiving the file.
3. On the phone you can see that the file is sending and the progress. On the MacBook you can see that the file is being received.
4. The phone now says that the transfer is done. The MacBook is trying to open Finder, but no window appears. On the top left in the taskbar next to the Apple logo you can see though that Finder is becoming the active application.
5. Now when I open finder manually the file is nowhere to be found. Neither in Downloads where it usually lands, nor in Documents, Desktop or Home folder. Even searching for the file it's just nowhere.
My assumption is that because my Downloads folder is managed by Dropbox due to Dropbox Backup and is now located in the secure Cloud Library, AirDrop for some reason can't save it and therefor it just never is being saved.
I can provide information if required, and might also try to change my AirDrop location folder to a different folder outside of Dropbox to see if that works, though that seems to be pretty complicated and requires a chain of Terminal commands, so not sure if I really want to mess with it. For now my AirDrop unfortunately is unusable to receive files on the MacBook =(
pedrottic
2 years agoNew member | Level 2
It's happening exatly the same issue for me. Running Ventura 13.2.1 and dropbox v169.4.5684. Tried to disable backup, but it didn't work after a few minutes (still waiting).
About Apps and Installations
Have a question about a Dropbox app or installation? Reach out to the Dropbox Community and get solutions, help, and advice from members.
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!