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Forum Discussion

pizzadoh's avatar
pizzadoh
Explorer | Level 4
3 years ago

After upgrading to Ventura, cannot start dropbox app

Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the adva...
Desktop
desktop app
Dropbox Basic
Error Messages
Mac OS
Chris E.8's avatar
Chris E.8
Helpful | Level 5

FYI for anyone else experiencing this and looking for answers: I raised this with Support today via Chat, and they had to escalate the issue to email support with a "specialized" team. That was over 7 hours ago, so far no contact received from this team.

 

I've been a paying member for over a decade and have never had such a terrible experience with Dropbox. Something has gone badly off the rails somewhere in the operation and I'm actively researching viable alternatives. Suggest others do the same, this is something they are unable and / or unwilling to quickly fix.

jwarf's avatar
jwarf
Explorer | Level 4
2 years ago

Thanks for your response, I was told more or less the same thing. That my issue had been elevated and I should expect to hear from a specialist.  That was in January.  

  • Walter's avatar
    Walter
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Thanks for the ticket ID Chris E.8

     

    I was able to locate it and passed your comments on to the expert who's handling your case.

     

    They should be getting back to you soon, but please let us know if you have anything else to add in the meantime. 

  • Nancy's avatar
    Nancy
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hi everyone, I hope you’re all doing well. 

     

    For anyone that has logged a ticket with our support team, can you please send me your ticket numbers, so that I can track them in our system and see what you've tried so far?

     

    simonlloyd, have you tried downloading the latest app version via this link? Are you able to see the small Dropbox icon in your menu bar afterwards?

  • Chris E.8's avatar
    Chris E.8
    Helpful | Level 5
    2 years ago
    Nancy
    Ticket #21485481
  • simonlloyd's avatar
    simonlloyd
    Explorer | Level 3
    2 years ago

    Thanks Nancy

     

    That seems to have done the trick

     

    BW

     

    Simon

  • NickeyMdy's avatar
    NickeyMdy
    New member | Level 2
    2 years ago

    I also have a similar problem with my Dropbox and Mac Ventura. Any way to fix it soon? Thanks! 

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