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Forum Discussion

pizzadoh's avatar
pizzadoh
Explorer | Level 4
3 years ago

After upgrading to Ventura, cannot start dropbox app

Hi, my dropbox app was working beforehand. I recently uggraded to Mac OS Ventura but now it's not working or syncing. I'm getting the error message "couldn't start dropbox" or sync. So I did the adva...
Desktop
desktop app
Dropbox Basic
Error Messages
Mac OS
Megan's avatar
Megan
Icon for Dropbox Staff rankDropbox Staff

Hey matiascorea, I'd be happy to help! 

 

Do you also get the same start-up error as the OP mentioned above? If not, feel free to attach the error on your next reply.

 

Keep me posted!

janieva's avatar
janieva
Explorer | Level 3
2 years ago

I have the same issue. My files won't sync and I don't have an easy way either to get to the file online. Nothing seem like before. 

 

Thank in advance. 

 

Janie

  • Hannah's avatar
    Hannah
    Icon for Dropbox Staff rankDropbox Staff
    2 years ago

    Hey janieva, thanks for the nudge here and sorry to see you're having trouble.

     

    Are you also getting a 'couldn't start Dropbox' error message?

     

    If so, can you click on the blue hyperlink on the error, to see the full error log and send us a screenshot?

     

    Also, you mentioned that you're having trouble getting to your files online, are you referring to our website?

     

    Are you having an issue there as well? Any additional info would be really helpful.

     

    Thanks.

    • janieva's avatar
      janieva
      Explorer | Level 3
      2 years ago

      Hi Hannah, 

      I don't get any message error. Though, I can't open the dropbox app on my mac upgraded with ventura. I don't know when my docs will sync. This afternoon, I could see on my dropbox account online that the doc I added this morning had finally synch, but I have no way to know if my files are synchronized or not. I made a test, uploading a new doc in my file, I went online to reload the page again and again, and 10 minutes later, and it had not synchronized yet. 

      Previously, I could see an icon telling me if the doc was synch. Also, with a right click, I could go to dropbox online directly to this file. I don't have this option anymore. 

      • Hannah's avatar
        Hannah
        Icon for Dropbox Staff rankDropbox Staff
        2 years ago

        I see, thanks for the update, Janie.

         

        If you hover your mouse over the Dropbox icon in your menu bar, what's the version and sync status of the app?

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