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Explorer | Level 3

8 years ago

Solved

Apaguei os arquivos do dropbox, utilizando o atalho shift+del!!!

Apaguei os arquivos do dropbox, utilizando o atalho shift+del!!! Não tenho plano Business, mas utilizamos para nossa equipe de trabalho, e acabamos apagando para fazer um backup interno, mas apag...

Bruna_
8 years ago
Olá Lean,

Agradecemos por usar nosso fórum!

O Dropbox guarda uma cópia de todos os seus arquivos por 30 dias após a exclusão.

Caso esses arquivos tenham sido eliminados a menos de 30 dias, você pode restaurá-los, diretamente da página de Arquivos excluídos:

https://www.dropbox.com/deleted_files

Para obter mais informações de como restaurar arquivos eliminados, leia o artigo seguinte:

https://www.dropbox.com/help/security/recover-deleted-files

Se os arquivos tiverem corrompidos ou a página não permitir a restauração por ser um grande número de arquivos, entre em contato com nossa equipe de Suporte técnico para que possamos tentar restaurá-los. Leia mais detalhes sobre isso no link abaixo:

https://www.dropbox.com/help/security/contact-support-missing-files

Espero que isso esclareça suas dúvidas e que seja útil!

Atenciosamente,
Bruna

Bruna_

Dropbox Staff

8 years ago

Olá Lean,

Agradecemos por usar nosso fórum!

O Dropbox guarda uma cópia de todos os seus arquivos por 30 dias após a exclusão.

Caso esses arquivos tenham sido eliminados a menos de 30 dias, você pode restaurá-los, diretamente da página de Arquivos excluídos:

https://www.dropbox.com/deleted_files

Para obter mais informações de como restaurar arquivos eliminados, leia o artigo seguinte:

https://www.dropbox.com/help/security/recover-deleted-files

Se os arquivos tiverem corrompidos ou a página não permitir a restauração por ser um grande número de arquivos, entre em contato com nossa equipe de Suporte técnico para que possamos tentar restaurá-los. Leia mais detalhes sobre isso no link abaixo:

https://www.dropbox.com/help/security/contact-support-missing-files

Espero que isso esclareça suas dúvidas e que seja útil!

Atenciosamente,
Bruna

cesarpinto

New member | Level 2

8 years ago

boa noite, minha versão é a mais seimples e apaguei arquivos com shif + dell, mas não consegui ver os arquivos seguindo os passos acima. Tem alguma outra forma de recuperar estes arquivos?

Bruna_
Dropbox Staff
8 years ago
Olá cesarpinto,

Seja bem vindo ao fórum do Dropbox!

Antes de tudo, tenho que informar que no dropbox.com não temos a opção de eliminar arquivos com shift + del. Para apagar os arquivos, você deve selecionar todos os que deseja apagar e clicar no botão "Excluir".

Se você usou shift + del para apagar esses arquivos, provavelmente você os eliminou do seu desktop. Lembre-se que se foram deletados da pasta do Dropbox no seu desktop, eles deveriam aparecer na página de arquivos excluídos, aí você deveria poder recuperá-los se foram eliminados à menos de 30 dias.

Recomendo que você verifique se pode encontrar os eventos de eliminações desses arquivos, na página de eventos do seu Dropbox:

www.dropbox.com/events

Nessa página você pode encontrar todos os registros de exclusões, edições e modificações realizadas na sua conta.

Espero que isso ajude!

Atenciosamente,
Bruna

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Não tenho plano Business, mas utilizamos para nossa equipe de trabalho, e acabamos apagando para fazer um backup interno, mas apag...","body@stringLength":"489","rawBody":"

Apaguei os arquivos do dropbox, utilizando o atalho shift+del!!!

Não tenho plano Business, mas utilizamos para nossa equipe de trabalho, e acabamos apagando para fazer um backup interno, mas apagamos direto do PC, tentamos recuperar esses arquivos mas eles ficaram corrompidos, utilizei o programa recuva mais nada!

Gostaria de saber se vocês fazem algum tipo de backup automático para recuperação dos mesmos!

Obrigado.

","kudosSumWeight":0,"postTime":"2017-05-05T12:40:03.578-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:219647_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":4300},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[]},"Conversation:conversation:219647":{"__typename":"Conversation","id":"conversation:219647","solved":true,"topic":{"__ref":"ForumTopicMessage:message:219647"},"lastPostingActivityTime":"2017-11-14T10:43:09.848-08:00","lastPostTime":"2017-11-14T10:43:09.848-08:00","unreadReplyCount":4,"isSubscribed":false},"ModerationData:moderation_data:219647":{"__typename":"ModerationData","id":"moderation_data:219647","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:219647_1":{"__typename":"Revision","id":"revision:219647_1","lastEditTime":"2017-05-05T12:40:03.578-07:00"},"ForumReplyMessage:message:239998":{"__typename":"ForumReplyMessage","id":"message:239998","conversation":{"__ref":"Conversation:conversation:219647"},"author":{"__ref":"User:user:477589"},"revisionNum":1,"uid":239998,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:105001000"},"subject":"Re: Apaguei os arquivos do dropbox, utilizando o atalho shift+del!!!","readOnly":true,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:239998"},"parent":{"__ref":"AcceptedSolutionMessage:message:219989"},"body":"

boa noite, minha versão é a mais seimples e apaguei arquivos com shif + dell, mas não consegui ver os arquivos seguindo os passos acima. Tem alguma outra forma de recuperar estes arquivos?

","body@stringLength":"195","rawBody":"

boa noite, minha versão é a mais seimples e apaguei arquivos com shif + dell, mas não consegui ver os arquivos seguindo os passos acima. Tem alguma outra forma de recuperar estes arquivos?

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Agradecemos por usar nosso fórum!

O Dropbox guarda uma cópia de todos os seus arquivos por 30 dias após a exclusão.

Caso esses arquivos tenham sido eliminados a menos de 30 dias, você pode restaurá-los, diretamente da página de Arquivos excluídos:

https://www.dropbox.com/deleted_files

Para obter mais informações de como restaurar arquivos eliminados, leia o artigo seguinte:

https://www.dropbox.com/help/security/recover-deleted-files

Se os arquivos tiverem corrompidos ou a página não permitir a restauração por ser um grande número de arquivos, entre em contato com nossa equipe de Suporte técnico para que possamos tentar restaurá-los. Leia mais detalhes sobre isso no link abaixo:

https://www.dropbox.com/help/security/contact-support-missing-files

Espero que isso esclareça suas dúvidas e que seja útil!

Atenciosamente,
Bruna","body@stripHtml({\"removeProcessingText\":true,\"removeSpoilerMarkup\":true,\"removeTocMarkup\":true,\"truncateLength\":200})@stringLength":"203","postTime":"2017-05-08T06:39:58.749-07:00","lastPublishTime":"2017-05-08T06:39:58.749-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"solution":true,"metrics":{"__typename":"MessageMetrics","views":5330},"placeholder":false,"originalMessageForPlaceholder":null,"videos":{"__typename":"VideoConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"isEscalated":null,"entityType":"FORUM_REPLY","eventPath":"category:105007A/category:Portuguese/community:mxpez29397board:105001000/message:219647/message:219989","readOnly":true,"editFrozen":false,"body@stringLength":"1296","rawBody":"Olá Lean,

Agradecemos por usar nosso fórum!

O Dropbox guarda uma cópia de todos os seus arquivos por 30 dias após a exclusão.

Caso esses arquivos tenham sido eliminados a menos de 30 dias, você pode restaurá-los, diretamente da página de Arquivos excluídos:

https://www.dropbox.com/deleted_files

Para obter mais informações de como restaurar arquivos eliminados, leia o artigo seguinte:

https://www.dropbox.com/help/security/recover-deleted-files

Se os arquivos tiverem corrompidos ou a página não permitir a restauração por ser um grande número de arquivos, entre em contato com nossa equipe de Suporte técnico para que possamos tentar restaurá-los. Leia mais detalhes sobre isso no link abaixo:

https://www.dropbox.com/help/security/contact-support-missing-files

Espero que isso esclareça suas dúvidas e que seja útil!

Atenciosamente,
Bruna","customFields":[],"repliesCount":2},"User:user:477589":{"__typename":"User","id":"user:477589","uid":477589,"login":"cesarpinto","deleted":false,"avatar":{"__typename":"UserAvatar","url":"https://www.dropboxforum.com/t5/s/mxpez29397/m_assets/avatars/default/avatar-3.svg?time=0"},"rank":{"__ref":"Rank:rank:47"},"email":"","messagesCount":1,"biography":null,"topicsCount":0,"kudosReceivedCount":0,"kudosGivenCount":0,"kudosWeight":1,"registrationData":{"__typename":"RegistrationData","status":null,"registrationTime":"2017-09-04T12:03:01.458-07:00","confirmEmailStatus":null},"followersCount":null,"solutionsCount":0},"ModerationData:moderation_data:239998":{"__typename":"ModerationData","id":"moderation_data:239998","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}":{"__typename":"AssociatedImage","url":"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo","height":17,"width":20,"mimeType":"image/png"},"Rank:rank:26":{"__typename":"Rank","id":"rank:26","position":5,"name":"Dropbox Staff","color":"0061FE","icon":{"__ref":"AssociatedImage:{\"url\":\"https://www.dropboxforum.com/t5/s/mxpez29397/images/cmstMjYtZVNRZzFo\"}"},"rankStyle":"TEXT"},"Revision:revision:239998_1":{"__typename":"Revision","id":"revision:239998_1","lastEditTime":"2017-09-04T14:02:10.770-07:00"},"QueryVariables:ReplyList:message:239998:1":{"__typename":"QueryVariables","id":"ReplyList:message:239998:1","value":{"id":"message:239998","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"CachedAsset:text:en_US-components/community/NavbarDropdownToggle-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/community/NavbarDropdownToggle-1744039679000","value":{"ariaLabelClosed":"Press the down arrow to open the menu"},"localOverride":false},"CachedAsset:text:en_US-components/customComponent/CustomComponent-1744039679000":{"__typename":"CachedAsset","id":"text:en_US-components/customComponent/CustomComponent-1744039679000","value":{"errorMessage":"Error rendering component id: {customComponentId}","bannerTitle":"Video provider requires cookies to play the video. 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Seja bem vindo ao fórum do Dropbox!

Antes de tudo, tenho que informar que no dropbox.com não temos a opção de eliminar arquivos com shift + del. Para apagar os arquivos, você deve selecionar todos os que deseja apagar e clicar no botão \"Excluir\".

Se você usou shift + del para apagar esses arquivos, provavelmente você os eliminou do seu desktop. Lembre-se que se foram deletados da pasta do Dropbox no seu desktop, eles deveriam aparecer na página de arquivos excluídos, aí você deveria poder recuperá-los se foram eliminados à menos de 30 dias.

Recomendo que você verifique se pode encontrar os eventos de eliminações desses arquivos, na página de eventos do seu Dropbox:

www.dropbox.com/events

Nessa página você pode encontrar todos os registros de exclusões, edições e modificações realizadas na sua conta.

Espero que isso ajude!

Atenciosamente,
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