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pdcastro's avatar
pdcastro
Helpful | Level 5
4 years ago
Solved

Suscripción

Hola.
Dropbox degradó mi cuenta a gratis aún habiendo pagado mi suscripción y faltando 12 días para renovación. No he podido recibir archivos nuevos a menos que me suscriba otra vez. ¿Por qué ocurrió eso?
  • Sakura K's avatar
    Sakura K
    2 years ago

    deme1 さん、こんにちは。コミュニティに投稿いただき、ありがとうございます😊

     

    今一度空き容量を、プランページにてご確認ください。

     

    アカウントの容量が上限を超えた場合は、ファイルの同期が停止します。

    Dropbox の同期機能は容量制限内でしか動作しないため、上限を超えると、Dropbox は新しいファイルを同期しなくなります。

    Dropbox アカウントの容量を増やすには、不要なファイルを削除するか、アカウントをアップグレードをお願いいたします。

     

    ⚠ウェブ上に表示される容量は、フォルダを削除されても反映に数時間から数十時間かかることがございます。

     

     

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No he podido recibir archivos nuevos a menos que me suscriba otra vez. ¿Por qué ocurrió eso?","kudosSumWeight":0,"postTime":"2022-01-29T17:04:18.951-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:574310_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1955},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hola. Dropbox degradó mi cuenta a gratis aún habiendo pagado mi suscripción y faltando 12 días para renovación. 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