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Utilizo dropbox para asegurar documentos importantes y de un momento a otro no sólo desaparecieron carpetas enteras, pensé que las había borrado por accidente, hasta que me dí cuenta de que entre las sobrevivientes quedaron archivos a medias. Es como si nunca hubiesen estado ahí, no hay registro de edición ni están entre los archivos borrados. Auxilio, mi información académica!

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Hola, Oriana_G :

¡Bienvenida a la Comunidad de Dropbox!

Si tus archivos se han eliminado, podrás recuperarlos desde la página de eventos o desde la página de eliminados.

Ten en cuenta que la cantidad de tiempo que Dropbox almacena las versiones anteriores de tus archivos depende del plan que tengas:

Basic (cuenta gratuita): 30 días.
Plus: 30 días.
Professional: 180 días.
Business (Standard, Advanced, Enterprise o Education): 120 días.

Además, si los archivos estaban en una carpeta compartida, es posible que el propietario haya dejado de compartir esa carpeta, por lo que deberás contactar con él para recuperar el acceso.

Si no consigues recuperar tus archivos con la información que te he facilitado, te recomiendo contactar con el equipo de asistencia de Dropbox para que puedan investigarlo.

¡Saludos!

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Hola, :

¡Bienvenida a la Comunidad de Dropbox!

Si tus archivos se han eliminado, podrás recuperarlos desde la página de eventos o desde la página de eliminados.

Ten en cuenta que la cantidad de tiempo que Dropbox almacena las versiones anteriores de tus archivos depende del plan que tengas:

Basic (cuenta gratuita): 30 días.
Plus: 30 días.
Professional: 180 días.
Business (Standard, Advanced, Enterprise o Education): 120 días.

Además, si los archivos estaban en una carpeta compartida, es posible que el propietario haya dejado de compartir esa carpeta, por lo que deberás contactar con él para recuperar el acceso.

Si no consigues recuperar tus archivos con la información que te he facilitado, te recomiendo contactar con el equipo de asistencia de Dropbox para que puedan investigarlo.

¡Saludos!

","timeToRead":1,"currentRevision":{"__ref":"Revision:revision:457245_1"},"latestVersion":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"ModerationData:moderation_data:577006":{"__typename":"ModerationData","id":"moderation_data:577006","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"ForumReplyMessage:message:577006":{"__typename":"ForumReplyMessage","uid":577006,"id":"message:577006","revisionNum":1,"author":{"__ref":"User:user:1517659"},"readOnly":true,"repliesCount":1,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:104001000"},"parent":{"__ref":"AcceptedSolutionMessage:message:457245"},"conversation":{"__ref":"Conversation:conversation:456576"},"subject":"Re: Desaparecieron algunos de mis archivos","moderationData":{"__ref":"ModerationData:moderation_data:577006"},"body":"

saludos, ami me pasó que tuve que formatear mi computadora y al volver a instalar dropbox ciertos archivos recientes ya no estaban. la verdad es un tema laboral lo cual me tiene muy angustiado. agradezco me ayuden.

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"postTime":"2022-02-10T08:46:35.103-08:00","lastPublishTime":"2022-02-10T08:46:35.103-08:00","metrics":{"__typename":"MessageMetrics","views":857},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:456576/message:577006","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDU3NzcyOCw1Nzc3Mjg","node":{"__ref":"ForumReplyMessage:message:577728"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"221","rawBody":"

Hola, diego16:

Siento que hayas perdido información.

Si tus archivos estaban dentro de la aplicación de escritorio y han sincronizado con la web de Dropbox podrás recuperarlos desde la página de eventos o desde la página de eliminados.

Ten en cuenta que la cantidad de tiempo que Dropbox almacena las versiones anteriores de tus archivos depende del plan que tengas:

Basic (cuenta gratuita) : 30 días.
Plus: 30 días.
Professional y Business 180 días.

Además, si los archivos estaban en una carpeta compartida y no has eliminado tu acceso a los mismos los podrás recuperar desde la pestaña de \"compartido\".

Por último es posible que el propietario haya dejado de compartir esa carpeta, por lo que deberás contactar con él para recuperar el acceso.

Si no consigues recuperar tus archivos con la información que te he facilitado, te recomiendo contactar con el equipo de asistencia de Dropbox para que puedan investigarlo.

¡Saludos

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"repliesCount":0,"postTime":"2022-02-14T07:53:38.795-08:00","lastPublishTime":"2022-02-14T07:53:38.795-08:00","metrics":{"__typename":"MessageMetrics","views":835},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:456576/message:577728","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"6158","rawBody":"

Hola, :

Siento que hayas perdido información.

Si tus archivos estaban dentro de la aplicación de escritorio y han sincronizado con la web de Dropbox podrás recuperarlos desde la página de eventos o desde la página de eliminados.

Ten en cuenta que la cantidad de tiempo que Dropbox almacena las versiones anteriores de tus archivos depende del plan que tengas:

Basic (cuenta gratuita) : 30 días.
Plus: 30 días.
Professional y Business 180 días.

Además, si los archivos estaban en una carpeta compartida y no has eliminado tu acceso a los mismos los podrás recuperar desde la pestaña de \"compartido\".

Por último es posible que el propietario haya dejado de compartir esa carpeta, por lo que deberás contactar con él para recuperar el acceso.

Si no consigues recuperar tus archivos con la información que te he facilitado, te recomiendo contactar con el equipo de asistencia de Dropbox para que puedan investigarlo.

¡Saludos

Hola, me ha pasado exactamente lo mismo y llevo semanas esperando a que me digan que tengo que hacer pero nada. Tu has podido solucionarlo? Si es que si, por favor escribeme: <información eliminada por razones de seguridad>

Un saludo

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"211","kudosSumWeight":0,"postTime":"2020-12-11T15:58:07.690-08:00","lastPublishTime":"2020-12-14T03:00:01.658-08:00","metrics":{"__typename":"MessageMetrics","views":5370},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:456576/message:478836","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDQ3OTIxMyw0NzkyMTM","node":{"__ref":"ForumReplyMessage:message:479213"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"697","rawBody":"

Un saludo

Hola, valpugl:

Siento el inconveniente.

He podido comprobar que tu caso está en manos de mis compañeros del departamento especializado.

Por favor, si tienes cualquier duda sobre la información que te han facilitado, responde directamente a sus correos electrónicos. De esa forma podrán seguir revisando tu consulta.

Además, si quieres que pueda ayudarte por favor índícame la siguiente información:

1.- Explicar detalladamente tu consulta.
2.- Envíame una captura de pantalla de cualquier mensaje de error que aparezca en pantalla (recuerda eliminar cualquier información personal).

Muchas gracias de antemano por tu respuesta.

¡Saludos!

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"223","kudosSumWeight":0,"postTime":"2020-12-14T03:04:04.349-08:00","lastPublishTime":"2020-12-14T03:04:04.349-08:00","metrics":{"__typename":"MessageMetrics","views":5282},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:456576/message:479213","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwxfDUyOjF8aW50LDQ3OTMyOCw0NzkzMjg","node":{"__ref":"ForumReplyMessage:message:479328"}}]},"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"customFields":[],"editFrozen":false,"body@stringLength":"976","rawBody":"

Hola, :

Siento el inconveniente.

He podido comprobar que tu caso está en manos de mis compañeros del departamento especializado.

Por favor, si tienes cualquier duda sobre la información que te han facilitado, responde directamente a sus correos electrónicos. De esa forma podrán seguir revisando tu consulta.

Además, si quieres que pueda ayudarte por favor índícame la siguiente información:

1.- Explicar detalladamente tu consulta.
2.- Envíame una captura de pantalla de cualquier mensaje de error que aparezca en pantalla (recuerda eliminar cualquier información personal).

Muchas gracias de antemano por tu respuesta.

¡Saludos!

Hola Carmen,

Gracias por tu respuesta. Mi problema estaba en mano del equipo técnico pero llevo días sin tener noticias de ellos por qué crearon un ticket y yo no podría abrirlo con ningún bróker.

En resumen, lo que sucedió fue que instalé dropbox para escritorio y a partir de ese momento borró casi todos los archivos que yo tenía allì menos las carpetas que siguen allì pero están vacías.
Como mensaje de error solo te puedo decir que hay uno permanente que dice que tengo falta de espacio y que haga el update.
Espero que puedas ayudarme, Por favor no crees tickets en mi cuenta si no escríbeme por email <información eliminada por razones de seguridad> ya que los tickets no puedo abrirlos.
Quedo a la espera de tus noticias.
Gracias

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"203","kudosSumWeight":0,"repliesCount":4,"postTime":"2020-12-14T09:59:03.226-08:00","lastPublishTime":"2020-12-14T10:36:31.765-08:00","metrics":{"__typename":"MessageMetrics","views":5270},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:456576/message:479328","customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"readOnly":true,"editFrozen":false,"body@stringLength":"1237","rawBody":"

¿No hay forma de poder recuperar carpetas ó archivos eliminados recientemente y que no se encuentran en \"Archivos Eliminados\"?

","body@stripHtml({\"removeProcessingText\":false,\"removeSpoilerMarkup\":false,\"removeTocMarkup\":false,\"truncateLength\":200})@stringLength":"136","kudosSumWeight":0,"postTime":"2020-12-30T05:55:09.969-08:00","lastPublishTime":"2020-12-30T05:55:09.969-08:00","metrics":{"__typename":"MessageMetrics","views":5163},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"isEscalated":null,"solution":false,"entityType":"FORUM_REPLY","eventPath":"category:104007A/category:Spanish/community:mxpez29397board:104001000/message:456576/message:483063","replies":{"__typename":"MessageConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"MessageEdge","cursor":"MjUuMnwyLjF8aXwzfDUyOjF8aW50LDQ4MzEzOCw0ODMxMzg","node":{"__ref":"ForumReplyMessage:message:483138"}}]},"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"editFrozen":false,"body@stringLength":"146","rawBody":"

¿No hay forma de poder recuperar carpetas ó archivos eliminados recientemente y que no se encuentran en \"Archivos Eliminados\"?

Los que aparecen eliminados, se restauran. Pero los que no aparecen, ese es mi problema que logré contactar con soporte a través del chat de facebook, por si querés intentar vos por ahí también. Trataron de ayudarme y luego me mandaron un link para gestionar un ticket que responden agentes de soporte técnico. No encontré otra solución ni otra manera de contactarme de alguna forma más interesactiva que esa.

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