gehen, landet dann aber nur auf der folgenden Seite
dropbox.com/get_help
wo man dann wieder nur Forumsbeiträge lesen kann, sich Artikel im Hilfecenter anschauen kann oder an Schulungen teilnehmen kann, was mir kein bisschen weiterhilft.
Natürlich kann mir der Chatbot auch nicht helfen, da ich nur eine bestimmte Menüauswahl habe.
Was soll der Scheiß? Für Leute, die was gekauft haben, muss es doch eine Möglichkeit geben mit dem Support in Kontakt zu treten.
Ich hätte große Lust auf ein anderes System zu wechseln, da ich schon mindestens 2h damit vergeudet habe irgendwie voran zu kommen und habe mich entschlossen, hier mal meinen Unmut kund zu tun, in der Hoffnung, dass das irgendwie auch von einem Verantwortlichen gelesen wird.
Mal schauen, ob ich wenigstens auf diesen Eintrag eine Rückmeldung von den Mitarbeitern bekomme. Ansonsten gibt es ja genug andere Anbieter, auf die ich liebend gerne zurückgreife.
Und ja es ist bezahlt, ich habe nur ein Konto - bevor die Fragen zurückkommen.
Sind Sie sicher, dass Sie bei der "Buchung des Upgrades" die gleich eMailAdresse verwendet haben? Sehr häufig kommt es vor, dass vermeintlich ein upgrade gemacht wird und dabei aber eigentlich ein neues Konto angelegt wird. Selbstverständlich bleibt das alte auf basic und das "neue" bezahlte Konto wird nicht verwendet.
Ich habe zwar auch noch eine andere E-Mail Adresse, aber da ist das Konto auch noch auf Basic bzw. noch nicht mal zu Ende eingerichtet. Also müsste ja eines der beiden dann auf Plus stehen, oder sehe ich das falsch. Es ist auf jeden Fall ein Unding, dass man nicht mal als Basic einen Ansprechpartner hat und sich hier stunden- bzw. tageweise durchwursteln muss, um dann letztendlich doch zu keinem Ergebnis zu kommen
Bitte eröffnen Sie über diese Seite ein neues Ticket für unseren Support, damit wir Ihr Problem weiter prüfen können: https://www.dropbox.com/support/email
Hoffentlich helfen Ihnen diese Informationen weiter.
Viele Grüße, Sarah
About Eine Frage stellen
Sie haben Fragen? Richten Sie sie an die Dropbox Community!
Need more support
If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
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Hallo,
habe Ende Oktober bereits das Upgrade gebucht und auch bezahlt! Leider wurde das Upgrade noch nicht durchgeführt. Warum?
Eine Kontaktaufnahme des Supports ist angeblich nicht möglich, da ich noch nur Basismitglied bin!
Habe dann hier im Forum geguckt und man soll auf die Webseite
gehen, landet dann aber nur auf der folgenden Seite
dropbox.com/get_help
wo man dann wieder nur Forumsbeiträge lesen kann, sich Artikel im Hilfecenter anschauen kann oder an Schulungen teilnehmen kann, was mir kein bisschen weiterhilft.
Natürlich kann mir der Chatbot auch nicht helfen, da ich nur eine bestimmte Menüauswahl habe.
Was soll der Scheiß? Für Leute, die was gekauft haben, muss es doch eine Möglichkeit geben mit dem Support in Kontakt zu treten.
Ich hätte große Lust auf ein anderes System zu wechseln, da ich schon mindestens 2h damit vergeudet habe irgendwie voran zu kommen und habe mich entschlossen, hier mal meinen Unmut kund zu tun, in der Hoffnung, dass das irgendwie auch von einem Verantwortlichen gelesen wird.
Mal schauen, ob ich wenigstens auf diesen Eintrag eine Rückmeldung von den Mitarbeitern bekomme. Ansonsten gibt es ja genug andere Anbieter, auf die ich liebend gerne zurückgreife.
Und ja es ist bezahlt, ich habe nur ein Konto - bevor die Fragen zurückkommen.
","body@stringLength":"1548","rawBody":"
Hallo,
habe Ende Oktober bereits das Upgrade gebucht und auch bezahlt! Leider wurde das Upgrade noch nicht durchgeführt. Warum?
Eine Kontaktaufnahme des Supports ist angeblich nicht möglich, da ich noch nur Basismitglied bin!
Habe dann hier im Forum geguckt und man soll auf die Webseite
gehen, landet dann aber nur auf der folgenden Seite
dropbox.com/get_help
wo man dann wieder nur Forumsbeiträge lesen kann, sich Artikel im Hilfecenter anschauen kann oder an Schulungen teilnehmen kann, was mir kein bisschen weiterhilft.
Natürlich kann mir der Chatbot auch nicht helfen, da ich nur eine bestimmte Menüauswahl habe.
Was soll der Scheiß? Für Leute, die was gekauft haben, muss es doch eine Möglichkeit geben mit dem Support in Kontakt zu treten.
Ich hätte große Lust auf ein anderes System zu wechseln, da ich schon mindestens 2h damit vergeudet habe irgendwie voran zu kommen und habe mich entschlossen, hier mal meinen Unmut kund zu tun, in der Hoffnung, dass das irgendwie auch von einem Verantwortlichen gelesen wird.
Mal schauen, ob ich wenigstens auf diesen Eintrag eine Rückmeldung von den Mitarbeitern bekomme. Ansonsten gibt es ja genug andere Anbieter, auf die ich liebend gerne zurückgreife.
Und ja es ist bezahlt, ich habe nur ein Konto - bevor die Fragen zurückkommen.
","kudosSumWeight":0,"postTime":"2024-11-28T09:07:04.866-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:Abonnement buchen","text":"Abonnement buchen","time":"2020-04-24T05:53:59.868-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}},{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDI","node":{"__typename":"Tag","id":"tag:Konten & Abrechnung","text":"Konten & Abrechnung","time":"2019-09-25T07:30:44.675-07:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:811209_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":46},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"searchSnippet":"Hallo, habe Ende Oktober bereits das Upgrade gebucht und auch bezahlt! Leider wurde das Upgrade noch nicht durchgeführt. Warum? Eine Kontaktaufnahme des Supports ist angeblich nicht möglich, 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Sind Sie sicher, dass Sie bei der \"Buchung des Upgrades\" die gleich eMailAdresse verwendet haben? Sehr häufig kommt es vor, dass vermeintlich ein upgrade gemacht wird und dabei aber eigentlich ein neues Konto angelegt wird. Selbstverständlich bleibt das alte auf basic und das \"neue\" bezahlte Konto wird nicht verwendet.
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Ich habe zwar auch noch eine andere E-Mail Adresse, aber da ist das Konto auch noch auf Basic bzw. noch nicht mal zu Ende eingerichtet. Also müsste ja eines der beiden dann auf Plus stehen, oder sehe ich das falsch. Es ist auf jeden Fall ein Unding, dass man nicht mal als Basic einen Ansprechpartner hat und sich hier stunden- bzw. tageweise durchwursteln muss, um dann letztendlich doch zu keinem Ergebnis zu kommen
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Bitte eröffnen Sie über diese Seite ein neues Ticket für unseren Support, damit wir Ihr Problem weiter prüfen können: https://www.dropbox.com/support/email
\n
Hoffentlich helfen Ihnen diese Informationen weiter.
\n
Viele Grüße, Sarah
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