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Sophie Martin's avatar
Sophie Martin
New member | Level 2
15 days ago

Quota max, fichiers supprimés mais sync fonctionne pas.

Bonjour,

Ma Dropbox (Forfait Basic) ayant atteint son quota max (21 Go grâce aux parrainages), j'ai supprimé des fichiers. J'en suis à 15 Go mais la synchronisation ne se fait pas. Pouvez-vous m'aider ?

Merci !

Quota
Suppresion

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  • DominiqueDBX's avatar
    DominiqueDBX
    Icon for Dropbox Staff rankDropbox Staff
    12 days ago

    Bonjour Sophie Martin​,

    Merci d'avoir contacté la communauté de Dropbox ! 

    Est-ce que vous recevez un message specifique  d'erreur de synchronisation?

    Vérifiez l'état de synchronisation affiché par l'application de bureau Dropbox.

    Vous pouvez voir l'état de synchronisation en cliquant sur l'icône Dropbox dans la barre d'état système ou la barre de menus, puis en cliquant sur votre photo de profil ou vos initiales à droite de la barre de recherche (Windows ou Mac) et veuillez fournir les captures d'écran montrant l'état de synchronisation.

    En attente de vous relire.

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Bonjour,

Ma Dropbox (Forfait Basic) ayant atteint son quota max (21 Go grâce aux parrainages), j'ai supprimé des fichiers. J'en suis à 15 Go mais la synchronisation ne se fait pas. Pouvez-vous m'aider ?

Merci !

","body@stringLength":"229","rawBody":"

Bonjour,

Ma Dropbox (Forfait Basic) ayant atteint son quota max (21 Go grâce aux parrainages), j'ai supprimé des fichiers. J'en suis à 15 Go mais la synchronisation ne se fait pas. Pouvez-vous m'aider ?

Merci !

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J'en suis à 15 Go mais la synchronisation ne se fait pas. Pouvez-vous 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Quota max, fichiers supprimés mais sync fonctionne pas.","moderationData":{"__ref":"ModerationData:moderation_data:830406"},"body":"

Bonjour Sophie Martin​,

\n

Merci d'avoir contacté la communauté de Dropbox ! 

\n

Est-ce que vous recevez un message specifique  d'erreur de synchronisation?

\n

Vérifiez l'état de synchronisation affiché par l'application de bureau Dropbox.

\n

Vous pouvez voir l'état de synchronisation en cliquant sur l'icône Dropbox dans la barre d'état système ou la barre de menus, puis en cliquant sur votre photo de profil ou vos initiales à droite de la barre de recherche (Windows ou Mac) et veuillez fournir les captures d'écran montrant l'état de synchronisation.

\n

En attente de vous relire.

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