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lhdp's avatar
lhdp
New member | Level 1
30 days ago

Demande de restauration (Deep Restore)

Bonjour, j'ai supprimé par erreur des fichiers qui me sont chers il y a quelques années. Elles ne sont pas dans l'historique des suppressions. Savez-vous si Dropbox garde des sauvegardes "profondes" web bien sûr sur prestation ponctuelle ou dans un forfait ?

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  • DominiqueDBX's avatar
    DominiqueDBX
    Icon for Dropbox Staff rankDropbox Staff
    23 days ago

    Bonjour lhdp,

    Merci d'avoir contacté la communauté de Dropbox !

    Veuillez noter que Dropbox enregistre tous vos fichiers supprimés pendant 30 jours (ou plus pour les clients détenant un forfait Dropbox Professional et d’équipe). 

    Nous vous montrerons les outils qui vous permettront de récupérer vos fichiers éliminées.

    Par conséquent, il y a une liste de fichiers supprimés que vous pouvez trouver dans la partie suivante de l'écran lorsque vous accédez à partir du Web, ou directement dans le lien suivant

    Vous trouverez également des informations sur la page des événements qui enregistrent les mouvements produits dans votre compte. En outre, vous avez la possibilité de restaurer vos fichiers.

    Si l'élimination est liée à un dossier partagé et n'a pas été éliminée de votre accès aux mêmes choses, vous pouvez récupérer à partir d'ici.

    Vous verrez apparaître l’option « rejoindre ».

    Sachez que si le propriétaire a supprimé votre accès, il ne peut pas accéder à ce nouveau dossier, car il tend à vous solliciter pour une nouvelle invitation.

    En fin de compte, vous pouvez également rechercher des informations en utilisant l'icône "Montrer les archives supprimées". C'est une icône en forme d'oeil et elle est sur chaque tapis. Si vous cliquez dessus, vous verrez le contenu supprimé de chaque dossier. On peut les récupérer de là.

    J'espère que ces informations vous seront utiles et je vous souhaite une agréable journée !

    Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.  

     

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Bonjour, j'ai supprimé par erreur des fichiers qui me sont chers il y a quelques années. Elles ne sont pas dans l'historique des suppressions. Savez-vous si Dropbox garde des sauvegardes \"profondes\" web bien sûr sur prestation ponctuelle ou dans un forfait ?

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Bonjour, j'ai supprimé par erreur des fichiers qui me sont chers il y a quelques années. Elles ne sont pas dans l'historique des suppressions. Savez-vous si Dropbox garde des sauvegardes \"profondes\" web bien sûr sur prestation ponctuelle ou dans un forfait ?

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Bonjour lhdp,

\n

Merci d'avoir contacté la communauté de Dropbox !

\n

Veuillez noter que Dropbox enregistre tous vos fichiers supprimés pendant 30 jours (ou plus pour les clients détenant un forfait Dropbox Professional et d’équipe). 

\n

Nous vous montrerons les outils qui vous permettront de récupérer vos fichiers éliminées.

\n

Par conséquent, il y a une liste de fichiers supprimés que vous pouvez trouver dans la partie suivante de l'écran lorsque vous accédez à partir du Web, ou directement dans le lien suivant

\n

Vous trouverez également des informations sur la page des événements qui enregistrent les mouvements produits dans votre compte. En outre, vous avez la possibilité de restaurer vos fichiers.

\n

Si l'élimination est liée à un dossier partagé et n'a pas été éliminée de votre accès aux mêmes choses, vous pouvez récupérer à partir d'ici.

\n

Vous verrez apparaître l’option « rejoindre ».

\n

Sachez que si le propriétaire a supprimé votre accès, il ne peut pas accéder à ce nouveau dossier, car il tend à vous solliciter pour une nouvelle invitation.

\n

En fin de compte, vous pouvez également rechercher des informations en utilisant l'icône \"Montrer les archives supprimées\". C'est une icône en forme d'oeil et elle est sur chaque tapis. Si vous cliquez dessus, vous verrez le contenu supprimé de chaque dossier. On peut les récupérer de là.

\n

J'espère que ces informations vous seront utiles et je vous souhaite une agréable journée !

\n

Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.  

\n

 

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