Bonjour, je suis sous Win7, depuis une semaine dropbox ne synchronise plus. j'ai le message " Connexion internet non disponible ". j'ai désinstallé et ré installé. J'ai viré l'anti virus. Ma...
Un serveur proxy, un pare-feu, un antivirus ou un programme de sécurité sont généralement à l'origine des problèmes de connexion constatés. Une date et une heure incorrectes sur votre ordinateur peuvent également empêcher Dropbox d'établir une connexion sécurisée. Veuillez commencer par vérifier ce point.
Si vos informations de date et d'heure sont correctes, veuillez vérifier les autres applications de sécurité. Cet article du centre d'assistance détaille les tout derniers problèmes de sécurité connus :
Si votre antivirus et/ou votre pare-feu sont en cours d'exécution, vous devrez procéder comme suit :
- Autorisez l'accès de "Dropbox" (ou "Dropbox.exe") aux ports 80 (HTTP) et 443 (HTTPS).
- Ajoutez dropbox.com à la liste des sites approuvés (liste blanche) et assurez-vous que cette adresse ne figure pas sur une liste noire.
- En règle générale, vous devez autoriser l'accès de *.dropbox.com et *.getdropbox.com à tous les hôtes de notre domaine. Comme nos adresses IP changent en permanence, vous devez effectuer cette approbation/ce déblocage par domaine.
- Certains antivirus sont équipés de fonctionnalités particulières qui analysent le trafic SSL. Veuillez consulter la documentation de votre fournisseur et vous assurer que Dropbox ne figure pas dans la liste.
- Certains pare-feux jouent également le rôle de proxy pour votre ordinateur. Vous devrez peut-être les ajouter dans le volet des préférences des serveurs proxy pour parvenir à vous connecter.
Si vous utilisez un réseau professionnel/universitaire ou que vous travaillez derrière un proxy, assurez-vous de saisir les informations d'hôte et de port de votre proxy à l'aide du volet des préférences. Le port 8080 est commun aux serveurs proxy. En cas de doute et si besoin, contactez votre administrateur informatique.
Enfin, si vous avez déjà utilisé des utilitaires Norton, vous devrez exécuter Norton Removal Tool, même si vous avez déjà désinstallé Norton. Pour plus d'informations, cliquez sur les deux liens suivants :
Si le problème persiste, veuillez m'informer des applications de sécurité que vous exécutez sur votre appareil pour vérifier qu'il n'existe aucune interaction.
Dans l'attente de vous relire, je vous souhaite une agréable journée ! Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.
Nous verrons ainsi exactement ce qui se passe sur l'application Dropbox installée sur votre appareil.
Dans l'attente de vous relire, je vous souhaite une excellente journée. Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.
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If you need more help you can view your support options (expected response time for an email or ticket is 24 hours), or contact us on X or Facebook.
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J'ai viré l'anti virus. Ma...","body@stringLength":"284","rawBody":"
Bonjour,
je suis sous Win7, depuis une semaine dropbox ne synchronise plus. j'ai le message \" Connexion internet non disponible \". j'ai désinstallé et ré installé. J'ai viré l'anti virus.
Mais toujours rien. Une idée ?
Merci
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Bonjour, j'ai juste le parefeu windows ou tout est autorisé pour dropbox. et j'ai fait les test sans anti virus.
Je suis juste chez moi.
","body@stringLength":"159","rawBody":"
Bonjour, j'ai juste le parefeu windows ou tout est autorisé pour dropbox. et j'ai fait les test sans anti virus.
Je suis juste chez moi.
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Un serveur proxy, un pare-feu, un antivirus ou un programme de sécurité sont généralement à l'origine des problèmes de connexion constatés. Une date et une heure incorrectes sur votre ordinateur peuvent également empêcher Dropbox d'établir une connexion sécurisée. Veuillez commencer par vérifier ce point.
\n
\n
Si vos informations de date et d'heure sont correctes, veuillez vérifier les autres applications de sécurité. Cet article du centre d'assistance détaille les tout derniers problèmes de sécurité connus :
Si votre antivirus et/ou votre pare-feu sont en cours d'exécution, vous devrez procéder comme suit :
\n
- Autorisez l'accès de \"Dropbox\" (ou \"Dropbox.exe\") aux ports 80 (HTTP) et 443 (HTTPS).
\n
- Ajoutez dropbox.com à la liste des sites approuvés (liste blanche) et assurez-vous que cette adresse ne figure pas sur une liste noire.
\n
- En règle générale, vous devez autoriser l'accès de *.dropbox.com et *.getdropbox.com à tous les hôtes de notre domaine. Comme nos adresses IP changent en permanence, vous devez effectuer cette approbation/ce déblocage par domaine.
\n
- Certains antivirus sont équipés de fonctionnalités particulières qui analysent le trafic SSL. Veuillez consulter la documentation de votre fournisseur et vous assurer que Dropbox ne figure pas dans la liste.
\n
- Certains pare-feux jouent également le rôle de proxy pour votre ordinateur. Vous devrez peut-être les ajouter dans le volet des préférences des serveurs proxy pour parvenir à vous connecter.
\n
\n
Si vous utilisez un réseau professionnel/universitaire ou que vous travaillez derrière un proxy, assurez-vous de saisir les informations d'hôte et de port de votre proxy à l'aide du volet des préférences. Le port 8080 est commun aux serveurs proxy. En cas de doute et si besoin, contactez votre administrateur informatique.
\n
\n
Enfin, si vous avez déjà utilisé des utilitaires Norton, vous devrez exécuter Norton Removal Tool, même si vous avez déjà désinstallé Norton. Pour plus d'informations, cliquez sur les deux liens suivants :
Si le problème persiste, veuillez m'informer des applications de sécurité que vous exécutez sur votre appareil pour vérifier qu'il n'existe aucune interaction.
\n
\n
Dans l'attente de vous relire, je vous souhaite une agréable journée ! Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.
","body@stringLength":"3520","rawBody":"
Bonjour ,
\n
\n
Un serveur proxy, un pare-feu, un antivirus ou un programme de sécurité sont généralement à l'origine des problèmes de connexion constatés. Une date et une heure incorrectes sur votre ordinateur peuvent également empêcher Dropbox d'établir une connexion sécurisée. Veuillez commencer par vérifier ce point.
\n
\n
Si vos informations de date et d'heure sont correctes, veuillez vérifier les autres applications de sécurité. Cet article du centre d'assistance détaille les tout derniers problèmes de sécurité connus :
Si votre antivirus et/ou votre pare-feu sont en cours d'exécution, vous devrez procéder comme suit :
\n
- Autorisez l'accès de \"Dropbox\" (ou \"Dropbox.exe\") aux ports 80 (HTTP) et 443 (HTTPS).
\n
- Ajoutez dropbox.com à la liste des sites approuvés (liste blanche) et assurez-vous que cette adresse ne figure pas sur une liste noire.
\n
- En règle générale, vous devez autoriser l'accès de *.dropbox.com et *.getdropbox.com à tous les hôtes de notre domaine. Comme nos adresses IP changent en permanence, vous devez effectuer cette approbation/ce déblocage par domaine.
\n
- Certains antivirus sont équipés de fonctionnalités particulières qui analysent le trafic SSL. Veuillez consulter la documentation de votre fournisseur et vous assurer que Dropbox ne figure pas dans la liste.
\n
- Certains pare-feux jouent également le rôle de proxy pour votre ordinateur. Vous devrez peut-être les ajouter dans le volet des préférences des serveurs proxy pour parvenir à vous connecter.
\n
\n
Si vous utilisez un réseau professionnel/universitaire ou que vous travaillez derrière un proxy, assurez-vous de saisir les informations d'hôte et de port de votre proxy à l'aide du volet des préférences. Le port 8080 est commun aux serveurs proxy. En cas de doute et si besoin, contactez votre administrateur informatique.
\n
\n
Enfin, si vous avez déjà utilisé des utilitaires Norton, vous devrez exécuter Norton Removal Tool, même si vous avez déjà désinstallé Norton. Pour plus d'informations, cliquez sur les deux liens suivants :
Si le problème persiste, veuillez m'informer des applications de sécurité que vous exécutez sur votre appareil pour vérifier qu'il n'existe aucune interaction.
\n
\n
Dans l'attente de vous relire, je vous souhaite une agréable journée ! Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.
","author":{"__ref":"User:user:1480551"},"isEscalated":null,"postTime":"2023-03-10T06:15:00.910-08:00","solution":false,"customFields":[],"attachments":{"__typename":"AttachmentConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"kudosSumWeight":0,"repliesCount":2,"images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"timeToRead":2,"currentRevision":{"__ref":"Revision:revision:666894_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1376},"visibilityScope":"PUBLIC","placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}}},"Revision:revision:667009_1":{"__typename":"Revision","id":"revision:667009_1","lastEditTime":"2023-03-10T12:37:58.780-08:00"},"QueryVariables:ReplyList:message:667009:1":{"__typename":"QueryVariables","id":"ReplyList:message:667009:1","value":{"id":"message:667009","first":10,"sorts":{"postTime":{"direction":"ASC"}},"repliesFirst":3,"repliesFirstDepthThree":1,"repliesSorts":{"postTime":{"direction":"ASC"}},"useAvatar":true,"useAuthorLogin":true,"useAuthorRank":true,"useBody":true,"useKudosCount":true,"useTimeToRead":false,"useMedia":false,"useReadOnlyIcon":false,"useRepliesCount":true,"useSearchSnippet":false,"useAcceptedSolutionButton":true,"useSolvedBadge":false,"useAttachments":false,"attachmentsFirst":5,"useTags":false,"useNodeAncestors":false,"useUserHoverCard":false,"useNodeHoverCard":false,"useModerationStatus":true,"usePreviewSubjectModal":false,"useMessageStatus":true}},"ROOT_MUTATION":{"__typename":"Mutation"},"CachedAsset:text:en_US-shared/client/components/users/UserAvatar-1744039689300":{"__typename":"CachedAsset","id":"text:en_US-shared/client/components/users/UserAvatar-1744039689300","value":{"altText":"{login}'s 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Connexion internet non disponible","moderationData":{"__ref":"ModerationData:moderation_data:667848"},"body":"
Nous verrons ainsi exactement ce qui se passe sur l'application Dropbox installée sur votre appareil.
\n
\n
Dans l'attente de vous relire, je vous souhaite une excellente journée. Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.
Nous verrons ainsi exactement ce qui se passe sur l'application Dropbox installée sur votre appareil.
\n
\n
Dans l'attente de vous relire, je vous souhaite une excellente journée. Si vous avez besoin d'assistance supplémentaire, n'hésitez pas à nous le faire savoir.
Dropbox Staff
