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jeffinbville's avatar
jeffinbville
Explorer | Level 4
10 months ago

Windows (10) keeps telling me that Dropbox wants to change files on my machine

Windows (10) keeps telling me that Dropbox wants to change files on my machine. I get the Account Protection security pop-up window multiple times a day and sometimes there'll be dozens of them in th...
desktop
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Windows
jeffinbville's avatar
jeffinbville
Explorer | Level 4
10 months ago

As many times as it asks. Which is more than annoying.

Walter's avatar
Walter
Icon for Dropbox Staff rankDropbox Staff
10 months ago

Hi jeffinbville - could you send us a screenshot of the notification you mentioned and clarify the Dropbox desktop app's exact status and version as shown in your system tray? 

 

Did you install it with admin privileges on your machine in the first place?

  • jeffinbville's avatar
    jeffinbville
    Explorer | Level 4
    10 months ago

    It's been installed for years. The version is 200.3.7099 and the security thing it's looking to is: CLSID: {49423331-2B41-4EDE-838E-F8C8F3F6BF62}

    • Hannah's avatar
      Hannah
      Icon for Dropbox Staff rankDropbox Staff
      10 months ago

      Thanks, jeffinbville.

       

      It seems that you are using the beta version of the app (xxx.3.xxxx), which might not give you the most seamless experience of the app.

       

      Can you turn off the "early releases" option here and then simply reinstall the app from this link and let me know if it helps?

      • jeffinbville's avatar
        jeffinbville
        Explorer | Level 4
        10 months ago

        Okay. All that is done. I guess if you don't hear from me again soon it's been resolved.

        Thanks for your response.

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